Technical Account Specialist, Gong
$99-132k
AI OS for revenue teams
Open for applications
AI OS for revenue teams
1001+ employees
Open for applications
$99-132k
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
- Strong technical acumen and curiosity — able to understand system architecture, APIs, integrations, and troubleshooting workflows
- Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
- Experience working with enterprise customers and cross-functional teams (especially Product, Engineering, Customer Success, and Professional Services)
- Proven ability to quickly build credibility and trust with customers without the benefit of an ongoing, dedicated relationship
- Comfort context-switching across a pooled portfolio of customers and shifting priorities, rather than managing a fixed book of business
- Ability to strategically leverage AI/LLM tools to synthesize technical information, accelerate health reviews, and produce clear customer-facing insights at pace
- Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
- Comfort operating in a fast-paced, high-growth environment — with a bias for clarity, ownership, and collaboration
What the job involves
- Gong is investing in a world-class Premium Support experience, and the Technical Account Specialist (TAS) team is a core extension of that mission
- This is not your typical support role
- TASs are technical experts with the customer acumen and systems thinking needed to guide customers — Premium and non-Premium alike — through complex, high-impact technical scenarios
- Unlike a traditional TAM, this role is pooled and temporary rather than dedicated — but the impact is just as strategic
- You'll work across customers, products, and functions to deliver technical insights, provide consultative best-practice guidance, and act as the connective tissue between Gong's customers and our Product and R&D teams
- Serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product capabilities, integration health, and configuration — engaging on a temporary, ad-hoc basis rather than owning an ongoing book of business
- Lead scoped, time-bound technical advisory engagements from discovery through closure: clarifying the customer's objective, gathering relevant examples, aligning stakeholders, documenting recommendations, and confirming outcomes
- Translate complex technical challenges into customer outcomes by identifying adoption blockers, recommending configuration changes or workarounds, and helping customers optimize high-impact workflows
- Partner cross-functionally with Customer Success (known as RAs, Revenue Architects, at Gong), Professional Services, Product, and R&D — using sound judgment to distinguish technical advisory needs from break-fix issues, product gaps, and Professional Service-scoped engagements
- Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement
- Build and share reusable technical knowledge by documenting patterns, surfacing product and documentation gaps, and contributing to playbooks, enablement, and internal technical guidance
- Support customer requests such as security questionnaires, custom development updates, and 3rd-party integration guidance
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
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