IT Support Engineer, OKX

• 5+ years relevant work experience in technical support or a similar technical environment
• Minimum Bachelors degree in IT information systems, Computer Science, Engineering, Cybersecurity, or related field
• Familiar with macOS is a MUST. Familiar with Windows, Linux, MS Office, Google workspace, Jamf MDM, Jira, Okta, password vault, drive encryption and other similar applications operation and maintenance
• Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment
• Good verbal communication, team player, and proactive approach to resolving problems and issues
• Ability to communicate effectively at all levels of an organization, including executive level management
• Excellent English language verbal and written communication skills is a MUST; fluency in Mandarin is highly preferred
• Ability to handle stressful situations and tight deadlines in a fast-paced environment

Desirable

• The IT team focuses on providing a seamless and exceptional user experience for all internal users while our organization works towards building a secure and reliable platform for digital asset transactions
• As an IT support engineer, you are a part of a talented group of professionals who enhance and manage our robust IT infrastructure while ensuring the reliability and scalability of our IT infrastructure and exchange platform
• You will engage with the broader company to ensure alignment on policies, procedures and compliance objectives and information security
• You will collaborate and innovate are at the core of our team's values
• Be the first responder to technology related issues and re-route tickets to corresponding internal teams as needed
• Provide technical assistance and support to incoming queries and issues related to computer systems, network connection, software, and hardware
• Responsible for the administration, provision and management of software and applications such as Google Workspace, MS Office, Jamf MDM, Jira, Adobe in an enterprise environment with global offices
• Responsible for the initial setup of the company laptops, software and hardware installation, debugging, updating, maintenance, fault handling, RMA, software licensing
• Acts as point of contact for all IT-related systems in the office, such as VOIP system, video conferencing system, CCTV, access control system, printer and so on
• Assist new hires during the onboarding process to ensure their company-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems and collaboration platforms
• Resolve technical problems in partnership with the broader IT Ops teams for Local Area Networks (LAN), Wide Area Networks (WAN), and Wi-Fi
• Participate in Global IT initiatives and projects and assist in IT implementations with projects in the pipeline
• Create IT knowledge-sharing documents, and constantly improve the IT service desk knowledge base
• Responsible for the implementation of the technical standards, strategies, specifications, and solutions designed by the Global IT team
• Responsible for improving the IT service satisfaction and service experience of internal users