Accounts Receivable Specialist, Flock Safety
$60-75k
+ Equity
Public safety operating system
Job no longer available
Public safety operating system
501-1000 employees
Job no longer available
$60-75k
+ Equity
501-1000 employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- A minimum of 2 years experience in billing and accounts receivable activity at a fast paced, high growth company
- Experience with Salesforce, SAAS billing, and Government or Law Enforcement accounts is preferred
- Experience handling escalated matters and assisting other team members preferred
- You will be someone that places customer service (external and internal) as a top priority
- You will take pride in your work and endeavor to deliver a high quality work product in a timely manner
- High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment
- Able to work independently, effectively managing and using time through organization and structure
- Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution
- Excellent communication skills
What the job involves
- Flock Safety is looking for an Accounts Receivable Specialist to join our team
- This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role
- This role is responsible for the day-to-day billing and customer support in relation to accounts receivable activity. You will be a key member of the team that drives and owns accurate billing and cash collections in the company
- You will be a key member of the team that drives and owns accurate billing and cash collections in the company
- Ensure invoices to customers are accurate, timely and delivered to the correct contacts
- Be able to answer internal and external customer questions through phone calls and email communications (ticketing system)
- Thorough understanding of our customer billing terms and systems to be able to resolve billing issues
- Reconcile customer account balances and resolve billing issues with customers to ensure timely payment
- Meet team objectives, key results, goals and metrics
- You will assist with collection duties as needed. As part of this responsibility, you will coordinate and collaborate with other teams and internal stakeholders
- Assist in improving existing functions and help optimize workflow and resources, as needed
- The First 30 Days
- Write and publish a “working with me” document. Share with your peers. Ask peers for their docs
- Schedule time with all “Key People” in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you
- Gain an understanding of the workflows relating to billing and collections. Start to get an understanding of how to send out invoices
- Gain an understanding of the company’s products and services, customer contractual terms and payment terms
- Learn how to navigate Salesforce Cases and the AR aging in Tesorio
- The First 60 Days
- Be comfortable with working through your invoice queue
- Start gaining an understanding of your customer’s needs
- Be able to walk through your aging and explain what is going on with customers and their invoices
- Be able to answer most questions that come into your ticketing queue
- Start answering more customer questions by email and phone call in regards to invoices and collections
- 90 Days & Beyond
- Thorough understanding of billing and collections issues on all your customer accounts
- Solid working relationships formed with TSMs and CSMs on all your customer accounts
- Ability to provide timing of collections on all your accounts
- Collections notes are current and accurate
- By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary
- Understand the invoice and collection process. Work to hit SLAs and collections goals
Application process
- Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are
- The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field
- The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.7m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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