Lead Technology Product Manager, Wolters Kluwer
More information about location
2+ days a week in office (North York, ON)
Information services and software solutions
Open for applications
Information services and software solutions
1001+ employees
Open for applications
More information about location
2+ days a week in office (North York, ON)
1001+ employees
Company mission
To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Role
Who you are
- The ideal candidate will have a strong technical background, a good understanding of the Canadian accounting and audit industry and be able to collaborate effectively with engineering, design, and business teams to build and deliver seamless, data-driven solutions
- We are looking for a highly skilled PM with expertise in APIs and AI technologies to drive the development of innovative products
- Bachelor’s Degree in accounting, finance, or computer science
- Minimum 5 years’ experience in an accounting firm, software development, or product management. The level of experience in each of those area will compensate for the lack in the other area. Combined experience is a strong asset
- Experience working with accounting/tax professionals
- Proven track record of managing technical products with API integrations and/or AI functionalities
- Experience working with cross-functional teams in an agile environment
Desirable
- Familiarity with AI/ML concepts and technologies
- Ability to collaborate with engineering teams to design technical solutions and define product specifications
- Strong analytical skills and the ability to translate data and user feedback into actionable product improvements
- Experience creating product roadmaps, defining requirements, and managing the end-to-end product lifecycle
- Excellent problem-solving and decision-making abilities
- Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Understanding of data privacy and security considerations required to operate in the Canadian market
- Strong collaboration and leadership skills, with the ability to influence without direct authority
- Curious, self-motivated, and results-oriented with a passion for technology and innovation
- Detail-oriented, with a strong focus on delivering value to customers
- Excellent organization and planning skills
- Customer focus and ability to develop client partnerships
- Experience interacting with customers at end-user, as well as technical/administrator levels
- Ability to manage multiple projects and tight deadlines
- Ability to quickly learn new products, technologies, and industries
- Bilingualism (French/English)
What the job involves
- The Lead Product Manager (PM) – CCH iFirm Platform, will be charged with managing, improving/refining the software part of their portfolio
- The PM will participate in a wide range of design activities, from requirements analysis through design specification, and he/she will also be responsible for developing the strategic roadmap and monitoring the financial aspects of its products
- Lead the product lifecycle from ideation to delivery for CCH iFirm Contacts, CCH iFirm platform APIs and AI-driven products
- Liaise with product management counterparts across the world to align on requirements for CCH iFirm and to assess the potential for adapting products to the Canadian market
- Create and maintain business case for current product lines as well as build partnership and new products
- Work with other product management staff to collaborate on new solution development and assure consistency across CCH iFirm suite of product
- Work closely with cross-functional teams, including engineering, design, data science, and marketing, to define product requirements and roadmaps
- Gather and prioritize product requirements from stakeholders, ensuring alignment with business goals
- Spends time in field with customers and prospects to understand current and future needs
- Ensure the delivery of high-quality products by collaborating with engineering, project managers, architecture, and implementation details
- Monitor product performance and customer feedback to continuously improve the product
- Support the activities of the other departments around the products of his/her portfolio
- Support Go-To-Market (GTM) activities working closely with GTM product manager helping drive product launches, ensuring successful rollouts, smooth onboarding, and effective post-launch feedback loops
- Communicate technical concepts to non-technical stakeholders and vice versa, ensuring alignment across teams
- Support Compliance and data privacy-related activities
- Analyze customer needs and market trends to inform product strategy
- Monitor industry trends, staying up-to-date on new technologies, competitors, and evolving customer needs
- Ensures alignment across the organization to ensure product, operational, customer, and sales readiness prior to any release or change
- Analyze key performance indicators (KPIs) and product metrics to gauge product performance and identify areas for optimization
- Develop and validate product models, concepts, and plans, as well as the roadmap, to ensure that the products created meet the needs
- Work with technical support, professional services, and customer service teams to ensure that post-purchase training and support needs are met
- Be the point of contact in problematic situations related to the product range
- Support efforts to promote sales of Wolters Kluwer products to existing and potential customers
- Work with marketing and development teams to conduct competitive analysis, create product information sheets, and design sales scenarios
Our take
For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.
While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.
The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Hybrid/Flexible Work Environment
Company values
- Focus on Customer Success - Customers are at the center of everything we do
- Make it Better - We're Committed to Continuous Improvement
- Aim High and Deliver - We're responsible for delivering the right results
- Work as a Team - We're stronger together
Company HQ
Alphen aan den Rijn, Netherlands
Articles
Leadership
Nancy McKinstry
(CEO & Chairman of the Executive Board, not founder)Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.
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