Senior Manager of Customer Experience, Gradient Comfort
$120-160k
+ Equity
More information about location
Hybrid cooling and heating system
Be an early applicant
Hybrid cooling and heating system
21-100 employees
Be an early applicant
$120-160k
+ Equity
More information about location
21-100 employees
Company mission
To cool the world by transforming every home to be more comfortable and healthy for the people who inhabit it.
Role
Who you are
- Are you a seasoned Customer Experience (CX) leader ready to make a significant impact
- If you thrive on cross-functional collaboration and delivering a best-in-class customer experience, we want to hear from you
- 5-10 years of leadership experience in customer experience, operations, or support, ideally in hardware or cleantech
- Proven ability to scale high-performing teams and achieve significant business results
- A self-starter mindset with strong commercial acumen, comfortable navigating the intersection of hardware and software in a fast-paced startup
- Exceptional organizational, analytical, and problem-solving skills with a data-driven approach
- Excellent communication and interpersonal skills across all levels
- Proficiency with CX tools like Zendesk, Salesforce, and project management software
- Bachelor's degree or equivalent experience
What the job involves
- We're seeking a Senior Manager, CX to join our growing team
- Reporting to the Director of CX, you'll be instrumental in shaping our customer journey, optimizing operations, and driving aggressive company growth
- Elevate Customer Satisfaction: Build and refine systems that foster trust, drive retention, and boost customer satisfaction through proactive engagement and data-driven insights
- Scale Operations: Develop and implement strategies to ensure seamless large-scale product deployments and optimize customer support efficiency
- Drive Strategic Growth: Partner with leadership to accelerate product deployment and establish best practices for customer onboarding and success
- Innovate & Improve: Identify and implement process improvements, leverage customer feedback for product enhancements, and maintain data hygiene across all customer-facing systems
- Lead & Collaborate: Mentor and develop a high-performing CX team, while fostering strong partnerships with Sales, Product, and Engineering to deliver exceptional customer outcomes
Our take
The heating, ventilation, and air conditioning (HVAC) industry hasn’t really undergone much innovation in the last few decades. However with increasing awareness of climate change and growing regulations in this space, action is necessary to reduce the environmental damage caused by the increasing use of HVAC systems worldwide.
To solve this problem, Gradient has developed a hybrid air conditioner and room heater which reduces the carbon produced by as much as 95% when used to both heat and cool. It’s not the only company working on more environmentally friendly HVAC solutions, but what sets Gradient apart is that its window lodged device is much cheaper and easier to install as well as being quieter, and much less obtrusive than the average AC unit.
The company has attracted a large amount of investment, most recently in 2023 closing a Series A round which was co-led by Sustainable Future Ventures and Ajax Strategies. It is using this funding to develop new products, add further IoT functionality to its devices and increase its headcount. Gradient's environmentally friendly approach to heating and cooling puts it in a good position to capture a large share of the estimated $100 billion market for HVAC products.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2023
$9m
SERIES A
Feb 2023
$18m
SERIES A
Total funding: $33m
Company benefits
- Family friendly + paid family bonding leave policy
- Flexible and open vacation policy
- Employee-contributed 401k
- Access to a 2500 sq. ft. modern prototyping shop including a waterjet cutter, high-power laser cutter, 5-axis mill, lathe, and more
- Pet-friendly office is located in a historic building in San Francisco’s vibrant Mission district
- Health, dental, and vision benefits
- Equity
- Paid parental leave
- Commuter benefits
- Relocation package ( out of state applicants only )
Company HQ
Mission District, San Francisco, CA
Leadership
Vince Romanin
(CEO)Former Research and Development Engineer at Otherlabs, from which Gradient emerged. Launched and was CEO of Treau in 2017, which was then rebranded as Gradient in 2021.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job