Technical Account Specialist, Gong
AI OS for revenue teams
Job no longer available
AI OS for revenue teams
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
- Strong technical acumen and curiosity - able to understand system architecture, APIs, integrations, and troubleshooting workflows
- Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
- Experience working with enterprise customers and cross-functional teams (especially Product and Engineering)
- Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
- Comfort operating in a fast-paced, high-growth environment - with a bias for clarity, ownership, and collaboration
What the job involves
- Gong is investing in a world-class Premium Support experience and at the heart of that is the Technical Solutions Specialist (TAS). This is not your typical support role. TASs are technical experts with the customer acumen and systems thinking needed to guide enterprise customers through complex, high-impact scenarios
- Unlike a traditional TAM, this role is pooled, not dedicated — but the impact is just as strategic. You’ll work across customers, products, and functions to drive resolution, deliver technical insights, and act as the connective tissue between Gong’s customers and our Product & R&D teams
- Serve as a technical advisor for Gong’s premium customers, offering deep guidance on product capabilities, integration health, and best practices
- Proactively communicate during major incidents or outages, providing direct customer updates and escalation support
- Coordinate cross-functionally with Support, Product, R&D, and Security teams to ensure complex issues are unblocked quickly and transparently
- Provide on-demand guidance during critical customer moments including product rollouts, migrations, and integration changes
- Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement
- Support customer asks such as security questionnaires, custom development updates, and 3rd-party integration guidance
- Help drive internal clarity ensuring roles, responsibilities, and escalation paths are clearly navigated
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(Co-Founder & CEO)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(Co-FOunder & CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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