Enterprise Customer Success Director, Iterable
$124-180k
+ Equity
Travel up to 25% of the time
Growth marketing platform
Be an early applicant
Growth marketing platform
501-1000 employees
Be an early applicant
$124-180k
+ Equity
Travel up to 25% of the time
501-1000 employees
Company mission
Iterable's mission is to connect people with products that bring them joy.
Role
Who you are
- Exceptional communication and interpersonal skills
- Strong ability to understand technical concepts and problem solve
- Desire to teach new customers about the platform
- Passion for startups, software, and SaaS products
- Willingness to travel up to 25% of the time
- Significant experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and Javascript
What the job involves
- As a member of Iterable’s Customer Success team, you will be responsible for the relationship with high-value ($200k+ ARR) customers
- You will be tasked with making sure they are happy and getting as much value as possible from the product
- You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate
- The role is ideal for an individual very strong communication skills and experience navigating large organizations to identify key stakeholders
- This is a key position for the company
- We have had very few customer losses and we intend to keep it that way
- Keeping customers happy and productive is core to our mission
- In addition, as a member of the Customer Success team, you will relay product feedback from our most important clients back to the engineering team
- You will also QA new features and generate new support documents
- One of our core values is growth mindset and Iterable is a company where everyone can grow
- If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description
- Proactively manage a book of enterprise-level ($200k+ ARR) Iterable customers
- Ensure customers have a smooth onboarding and implementation phase
- Work with the Support team to resolve any tickets or issues faced by your customers
- Understand how customers are using the product and find ways for them to use it more effectively and increase ROI
- Lead regularly scheduled check-ins, QBRs, and monitor client satisfaction
- Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is expected to grow to $14.6 Billion by 2026. The opportunity within this sector has bought with it considerable competition for Iterable, including Punchh, RedPoint and 6Sense. Despite this, the company has firmly established a name for itself and now has over 800 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding in 2021 and a controversial change in leadership that same year, Iterable is investing in several sales-focused AI technologies in order to appeal to enterprise companies. According to the CEO, the company is gearing up for a possible initial public offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Paid parental leave
- Pension plan
- Medical, dental, vision, & life insurance
- Balance Day (First Friday off every month)
- Fertility & Adoption Assistance
- Flexible PTO
- Daily lunch allowance
- Monthly Employee Wellness allowance
- Quarterly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Financial District, San Francisco, CA
Leadership
Andrew Boni
(CEO & Co-Founder)Previously Application Services Developer at Boston College for 3 years and Lead Web Developer at Kollaboration Boston for 9 months
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