Senior Site Reliability Engineer, Talkspace
$130-175k
Online therapy platform
Open for applications
Online therapy platform
1001+ employees
Open for applications
$130-175k
1001+ employees
Company mission
To make therapy and psychiatry more available and affordable.
Role
Who you are
- BA/BS or MA/MS in computer science or related field (or equivalent experience)
- 2-5 years of experience administering cloud environments, including AWS, GCP
- Experience administering cloud environment infrastructure as code
- Experience with orchestration tools, such as Kubernetes, ECS
- Demonstrable knowledge of TCP/IP, HTTPS, application security, monitoring, and storage
- Experience managing applications such as MySQL, Postgres, Redis, Redshift and DNS
- Knowledge of algorithms, data structures, complexity analysis, and software design
- Experience developing production code
What the job involves
- We are looking for an experienced Site Reliability Engineer (SRE) to join our engineering team
- The Site Reliability Engineer is responsible for ensuring the reliability, availability, and performance of Talkspace's agentic behavioral health platform
- They leverage strong technical skills to build and evolve systems with a focus on client confidentiality
- Additionally, they play a key role in maintaining live services by implementing effective monitoring and measurement strategies
- The Site Reliability Engineer (SRE) will stay informed of industry trends and share valuable insights with the team, contributing to a culture of continuous learning and improvement
- They actively participate in on-call duties, serving as an escalation contact for service incidents, and demonstrate a knack for process development through automation
- With excellent communication skills, they collaborate with cross-functional teams and contribute to the development of efficient processes and documentation, ensuring effective teamwork and system reliability
- To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare
- Ensure the reliability, availability, and performance of critical systems and applications
- Build and evolve systems using best practices to ensure client confidentiality
- Maintain services once they are live by measuring and monitoring their availability, performance, and overall health
- Keep up-to-date with industry trends, share knowledge with the team, and contribute to the professional development of colleagues
- Share on-call duties with the team and be an escalation contact for service incidents
- Proactively design efficient processes and automate tedious tasks
- Effectively and concisely communicate complex technical topics to peers
- Respectfully voice alternative solutions in the architecture and design process
- Maintain comprehensive documentation for system architecture, procedures, and best practices
- Work with engineering teams to improve how they design, develop, deliver, and evolve Talkspace services, to improve their availability, scalability, and performance
- Performs other related duties as assigned
Our take
Founded in 2012, Talkspace is one of the established names in the online therapy space, offering a unique, appointment-free approach to mental health support. By providing unlimited access to a network of healthcare professionals, the platform delivers a cost-effective solution to underserved individuals in need of therapy, making mental health services more accessible than ever.
As venture capital interest in digital behavioral health continues to rise, Talkspace faces increasing competition from startups like BetterHealth and Calmerry. However, its 2021 public offering and acquisition of relationship counselling platform Lasting have solidified its position as a leader in the telehealth space.
The company isn't slowing down though. As it continues to innovate, with the launch of Talkspace Engage - a portal designed to help HR teams foster workplace mental wellbeing and increase the use of available mental health resources. More recently, Talkspace expanded its reach to 9.5M military personnel and their families, further solidifying its commitment to making mental hearth care accessible to all.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2021
$3m
GRANT
Jan 2021
$2.1m
GRANT
Total funding: $115m
Company benefits
- Health: You’ll get comprehensive medical, dental and vision plan coverage from day one
- Retirement: You’ll receive a 401k retirement savings program with company-matching
- Equity: You’ll also receive equity as part of your package
- Wellness: Enjoy a monthly wellness stipend for your own wellbeing
- Flexible time off: You'll have access to flexible PTO
- Mental health: You’ll receive access to all Talkspace products, including therapy and psychiatry
Company HQ
Murray Hill, New York, NY
Leadership
Jon Cohen, M.D.
(CEO)They joined Talkspace in 2022 as CEO. Prior to this, they were they Executive Chairman/CEO at BioReference Laboratories, SVP and Chief Medical Officer at Quest Diagnostics, Senior Advisor to Gov. David Patterson at the New York State Executive Chamber and Chief Medical Officer at Northwell Health.
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