Solutions Engineer, Forethought
+ Equity
AI for customer support teams
Open for applications
AI for customer support teams
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- Professional Experience: 5+ years of progressive experience working in the Software/SaaS industry, with 3+ years specifically in a high-touch, technical client-facing role (e.g., Solutions Engineer, Sales Engineer, Technical Consultant, or Implementation Lead)
- Deep, hands-on experience: working with analytical programming languages (e.g, Python, R, SAS), web technologies (e.g., HTML, JavaScript) and robust expertise in integrating via APIs (REST, GraphQL, etc.)
- AI/ML Fluency: Strong conceptual and practical familiarity with core AI, Machine Learning, and Natural Language Processing (NLP) concepts, including the application of Large Language Models (LLMs) in enterprise solutions
- Sales Process & Agility: Excellent understanding of the SaaS sales cycle and competitive strategy, with the ability to manage multiple complex clients simultaneously in a fast-paced, innovative startup environment
- Communication & Strategy: Exceptional communication skills, with a proven ability to translate complex, cutting-edge AI technical concepts into clear, concise business value narratives for both technical and non-technical executive audiences
- Bonus Experience: Direct experience with foundational Helpdesk, CRM, or CX technologies such as Zendesk, Salesforce Service Cloud, ServiceNow, Genesys, or other relevant customer support platforms
What the job involves
- We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there
- As a Solutions Engineer at Forethought, you’ll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI Platform
- We're looking for folks with a growth mindset, who love to solve the world's hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers!
- Technical Sales Command: Serve as the primary technical leader and subject matter expert, guiding the relationship between clients, Account Executives, and our core Product/Engineering teams
- Requirements to Solution Translation: Lead highly structured scoping sessions to meticulously collect, analyze, clarify, and document complex business requirements. Translate these needs into actionable, validated solution proposals leveraging the Forethought AI platform
- Customized AI Storytelling: Design, build, and deliver customized, high-impact demonstrations that showcase the platform's capabilities—from practical, user-level workflows to strategic, executive-level business value presentations
- Value Realization: Present compelling solution proposals that clearly articulate business benefits, competitive advantages, and the roadmap for how Forethought meets clients' current and future AI adoption needs
- Own the PoV Lifecycle: Scope, configure, and lead customers through rigorous Proof of Value (PoV) trials, meticulously guiding their evaluation to ensure alignment with defined success metrics and clear measurable outcomes
- Trusted AI Advisor: Establish yourself as a trusted advisor within client accounts, providing pragmatic guidance on the business value of the proposed AI solution and managing expectations to guarantee long-term customer satisfaction
- AI Thought Leadership: Actively demonstrate thought leadership by advising clients on best practices for integrating and adopting generative AI solutions to fundamentally improve the efficiency and scale of existing customer service business processes
- Technical Scoping to SOW & Handover: Crucially, translate validated technical solution scoping, dependencies, and requirements directly into the Statement of Work (SOW). Facilitate a smooth and comprehensive handover of the technical solution design to the Post-Sales Implementation team to ensure continuity and successful deployment
Our take
Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.
Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$25m
SERIES D
Dec 2021
$65m
SERIES C
Total funding: $116m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
Financial District, San Francisco, CA
Leadership
Deon Nicholas
(President, Executive Chairman & Co-Founder)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(CEO & Co-Founder)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
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