Customer Success Manager, Scoutbee
+ Virtual Stock Option Program
Supplier intelligence & discovery procurement platform
Job no longer available
Supplier intelligence & discovery procurement platform
21-100 employees
Job no longer available
+ Virtual Stock Option Program
21-100 employees
Company mission
To help the right purchasers and the right suppliers connect, anywhere in the world.
Role
Who you are
- 3+ years' experience in a customer-facing role, preferably working with Enterprise customers in B2B sales
- Experience selling/reselling Software/SaaS solutions into large enterprise accounts, managing big accounts, and building relationships with executive stakeholders across various lines of business
- Excellent spoken and written communication skills
- Excellent active listening skills, attention to detail, and well organizational skills
- Presentation skills to engage with customers both in-person and remotely
- Solid experience with CRM software (e.g., Salesforce) and MS Office (particularly MS Excel and PowerPoint)
- Fluent in German and Proficient in English
What the job involves
- We're currently seeking a Customer Success Manager to join our team in Berlin and play a pivotal role in Scoutbee's growth
- As the go-to person for developing lasting relationships with our existing customers, you'll guide them through their journey, ensuring an exceptional experience and serving as a Scoutbee ambassador
- You'll collaborate closely with our Sourcing and Sales teams, advising customers on our discovery product while maintaining a sales-driven mindset
- Understand our customers' business objectives and advise on product usage to achieve desired goals
- Serve as the key point of contact and relationship lead for a portfolio of major customers
- Train customers on existing and new product features
- Proactively engage with customers to drive adoption, usage, and value realization of our product, identifying opportunities for upselling or expansion
- Lead customer feedback meetings during the trial and post-sale phases, including monthly and quarterly reporting
- Manage post-sales activity for your accounts through strong relationship-building, product knowledge, planning, and execution
- Maintain a deep understanding of the product and articulate Scoutbee's value to customers, aligning it with their business objectives and desired outcomes
- Work with Sales and Product to gather customer business goals and objectives and ensure ongoing alignment
- Maintain high levels of customer engagement and satisfaction, focusing on customer dedication and loyalty
- Function as the voice of the customer and provide internal feedback on system performance and new feature requests
Our take
As well as putting new pressure on enterprises to be agile in their procurement approach, the global supply chain crunch has also created fierce competition between disruptive tech startups in the space. Fortunately for German company Scoutbee, it’s already built a strong reputation since launching in 2015.
Scoutbee’s procurement platform is used by major companies across the automotive, agriculture, industrial and life sciences sector like Unilever, Siemens, Kärcher, Henkel, and Audi. The platform leverages supplier data at scale with AI to provide enterprises with a deeper, faster means of sourcing the materials they need from anywhere in the world.
Given the company’s robust reputation as well as the demand for more flexible procurement solutions, Scoutbee is growing quickly in both Europe and the US. With plenty of venture funding secured thus far, the company looks well set to continue its trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-27% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2020
$60m
SERIES B
May 2019
$12m
SERIES A
Total funding: $76m
Company benefits
- Modern offices: Our offices in Berlin and Würzburg are places to meet, collaborate, ideate, and exchange. High quality, ergonomic equipment, the best tools and technology, and an enjoyable atmosphere ensure that teams can focus on the development of our products and services.
- Being inclusive: A strong emphasis on a Positive Intercultural Environment and Diverse Culture (Diversity, Equity and Inclusion matters to us).
- Flexible working: We are very much working in a hybrid way. This includes flexible working hours, mobile work and office-based collaboration in alignment with your team, based on the needs of the specific project or task. Some of us are also working remotely full-time all over the world.
- Professional Growth: Our desire as a growing business is to support our bees’ development. You’ll have the chance to take early responsibility and broaden your functional knowledge on everyday challenges and projects to disrupt the procurement processes of the future. Our yearly personal development budget of €1,000 gives you additional opportunities to learn and grow.
- Snacks and drinks: High-end coffee, snacks, fruits and sodas.
- Kindergarten grant: Tax-free allowance for daycare.
- Language courses: Language courses, custom to your level and lifestyle through Lingoda.
- ESOP: Virtual ESOP for all employees - because ownership at all levels matters.
Company HQ
Tiergarten, Berlin, Germany
Leadership
Gregor Stühler
(CEO)Forbes Technology Council Member. Was a Sales Engineering Manager & Head of Sales for Europe at hi-tech manufacturing corporation Wittenstein before co-founding Scoutbee in 2015.
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