Staff Software Engineer, ServiceNow

RaptorDB Automation

$142.7-249.8k

Salary applicable to California (outside of the Bay Area); + Equity (when applicable) + Variable/Incentive Compensation

SQL

Python

Java

Linux

Postgres

Ansible

Oracle

Senior and Expert level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$142.7-249.8k

Salary applicable to California (outside of the Bay Area); + Equity (when applicable) + Variable/Incentive Compensation

SQL

Python

Java

Linux

Postgres

Ansible

Oracle

Senior and Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

We are looking for an experienced Staff Software Developer who wants to play a key role in building critical tooling for the ServiceNow database
6+ years of experience with software development: Java and Python
Strong familiarity with SQL in a professional context
Knowledge of benchmarking tools and methodologies
Basic knowledge of statistical principles
Solid knowledge of building tools in Java and Python
Understanding of Linux, shell scripting, and Ansible
Good knowledge of SQL, knowledge of Postgres, Oracle, SQL Server, or MariaDB is a plus
Solid understanding and experience with agile software development methodologies
Experience with CI/CD systems
Strong problem-solving and analytical skills with an aptitude for learning new technologies

Desirable

Understanding of database performance and effective performance reporting
Experience with Performance analysis and/or engineering for performance
Experience with infrastructure automation

What the job involves

ServiceNow Project RaptorDB, based on Postgres, the world's most advanced open‑source database, acts as a foundational data layer that will allow ServiceNow customers to process massive volumes of transactional data on the Now Platform in real-time to meet the demands of AI‑powered applications
It adds analytical capabilities to meet advanced reporting and data mining needs
This team is building the performance benchmarking system for the RaptorDB database
This technology is critical to shape the roadmap of RaptorDB to ensure customers get the best performance
We encourage applicants who have not yet worked in this field but bring strong coding and database skills
You will work cross-functionally with database and performance engineers, and with strong ties to product managers and executive management
This is your opportunity to contribute to cutting-edge database software used at a massive scale
ServiceNow has built a highly sophisticated system to imitate production traffic and measure the results. As Software Engineer for performance you will develop this system further
Results from this system are frequently used by C-level executives for strategic decision making
Investigate and develop state of the art solutions to software problems of high complexity (concurrency/multi-threading, performance optimization, high throughput)
Improve the RaptorDB benchmarking system and its deployment into ServiceNow data centers
Improve the results-reporting mechanisms and visualizations
Analyze results, investigate patterns, and help develop ideas for improvements to the RaptorDB database
Help improve CI/CD pipeline development and improve testing infrastructure

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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