Account Executive, Forethought
AI/SaaS
$125-150k
AI for customer support teams
Be an early applicant
AI for customer support teams
101-200 employees
Be an early applicant
$125-150k
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- 7+ years in a closing and quota-carrying role, while consistently exceeding monthly and quarterly sales targets
- Experience in B2B SaaS. Preferably has sold AI in a Mid-Market and/or Enterprise role
- Proven track record of long-term customer retention
- Technical competency to understand Forethought's software and build great relationships with CX leaders
- Problem-solving chops, and an enthusiasm for making a large impact
- Startup experience is a plus!
What the job involves
- This is a full-cycle Account Executive role responsible for owning both inbound and outbound opportunities, managing deals from initial discovery through close, and driving expansion within existing customer accounts
- In this role, you will work closely with customer experience and support leaders at mid-market and enterprise organizations to understand their operational challenges and help them adopt AI-driven solutions that improve efficiency, reduce support burden, and deliver better customer outcomes
- This role is well suited for an experienced B2B SaaS seller who enjoys consultative, multi-stakeholder sales cycles and is comfortable selling a technical, AI-enabled platform
- You will partner closely with Solutions, Implementation, and Customer Success teams throughout the sales process to ensure strong alignment and long-term customer value
- Identify high-potential business and verticals and develop and execute outbound strategies to bring them to Forethought
- Turn inbound demand into happy Forethought customers
- Manage our sales pipeline, utilizing the sales process and playbook in place
- Define and communicate the specific benefits of Forethought appropriate for each user, from the first discovery, demo and trial process
- Own New Business opportunities from start-to-finish along with Expansion for our current customer base
Our take
Forethought is an innovative artificial intelligence platform which builds and customises enterprise workflow management agents. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The company's service enables businesses to reduce agents' workload and respond to customer service tickets more quickly. The platform delivers useful information, enabling customers to resolve password and account change issues without involving customer service agents.
Driven by intelligent algorithms, Forethought recognises gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following its release of SupportGPT, the world's first generative AI platform for customer support. The company built this with the help of OpenAI's technology, exemplifying the high standard of partnerships Forethought is pursuing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$25m
SERIES D
Dec 2021
$65m
SERIES C
Total funding: $116m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
Financial District, San Francisco, CA
Leadership
Deon Nicholas
(Co-Founder & Chairman)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(Co-Founder & CEO)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
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