Manager of Support Engineering, Meter
$175-225k
Additionally, this role is eligible to participate in Meter's equity plan
3-5 days a week in office
Internet infrastructure for businesses
Open for applications
Internet infrastructure for businesses
21-100 employees
Open for applications
$175-225k
Additionally, this role is eligible to participate in Meter's equity plan
3-5 days a week in office
21-100 employees
Company mission
To provide the speed, performance, and security of internet infrastructure critical to the integrity of what we produce.
Role
Who you are
- You are an ideal candidate if you have multiple years of experience of building and scaling fast growing technical support functions with experience building teams from scratch and/or scaling the team and support operations during periods of rapid growth
What the job involves
- Meter’s vertically integrated solution incentivizes teams to keep customer experience as their north star
- This focus drives our ability to improve products’ features, ease of deployment and manageability, and overall performance
- Meter’s Support Engineering team has an outsized impact on customer experience. It is the primary team customers interact with post deployment
- The team plays a pivotal role in shaping Meter’s reputation with customers and across the broader networking industry
- The team’s mandate is more than just resolving issues—it’s about delivering exceptional customer experience that embodies Meter’s values of kindness and ambition
- As the leader of this team, you will define and execute Meter’s technical support strategy, ensuring customer needs are met today while scaling the function for tomorrow
- This is a unique opportunity to build and lead a world-class support organization that scales with Meter’s rapidly growing business
- In this role, you will be responsible for solving near-term challenges (e.g., operationalizing SLAs) while scaling the function for long-term opportunities (e.g., integrating MSP-level support capabilities)
- Given Meter’s unique business model, Support Engineering plays a crucial role in the engineering roadmap
- You will interface with engineering and advocate for customers’ needs as an extension of their IT team
- Operationalizing and continuously improving KPIs including SLA and CSAT targets
- Building for the future by scaling the function and aligning capabilities with customer expectations
- Integrating Meter’s Command DNA into the technical support culture
- Recruiting best-in-market talent with the capabilities and ambition to realize Meter’s long-term goals
- Fostering a culture of professional growth, ensuring team members thrive while delivering outstanding customer support
- Partnering with Engineering, Customer Success, and Sales to maintain alignment and achieve short and long-term goals
- Driving cohesion and communication between cross-functional teams to provide a seamless customer experience
Our take
Anyone who’s set up internet infrastructure for an entire company knows it’s no mean feat - there’s service providers, hardware providers, network security and more to organise and implement. That’s the process that Meter aims to streamline, offering cohesive network set-up and management services for businesses.
Meter sells itself on the promise of ease - send over an office floorplan and it'll send you options for plans and pricing, procure and install all equipment for you using its own specialised hardware and manage and maintain it for a monthly fee.
With the growing demand for its services, Meter is using funding it has raised to scale up operations while continuing to expand its range of hardware and software solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2024
$35m
LATE VC
May 2022
$38m
SERIES B
Total funding: $85m
Company benefits
- Commuter benefits
- Complimentary lunch, snacks, and coffee in the office
- Regular team events and offsites
- Parental leave
- Flexible time off
- Health, dental, and vision insurance
- 401(k) plan
Company values
- Customer Focus, Company First: An uncompromising focus on customers and an unwavering commitment to company
- Impactful Humility: A discerning critic of self with an unrelenting desire for bigger challenges and greater impact
- Direct & Open: A direct and open communicator who craves diversity of thought, and who seeks feedback often
- Resilient Optimism: A resilient optimist who perseveres through challenge in pursuit of long term, audacious goals
- Productive Impatience: A pace setter who embraces change, inspiring more progress more quickly where it's needed most
- Rigorous Stewardship: A steward of quality and care who thoughtfully and scrupulously approaches work
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Anil Varanasi
(CEO)CEO of Meter since 2015.
Sunil Varanasi
(CTO)CTO of Meter since 2015.
Salary benchmarks
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