Customer Service , Cardless
$125-190k
+ Equity
Offer relocation assistance
Office located in Dolores Park, CA
Co-branded credit card creation platform
Open for applications
Co-branded credit card creation platform
21-100 employees
Open for applications
$125-190k
+ Equity
Offer relocation assistance
Office located in Dolores Park, CA
21-100 employees
Company mission
To make credit more engaging, rewarding, and accessible.
Role
Who you are
- 3+ years of experience in customer service, operations, CX or a similar cross-functional role
- Track record of building scalable support processes in fast-paced environments while doing the manual work in the meantime
- Experience working with blended internal and external BPO teams
- Superb customer service skills and customer empathy, with a history of working in environments where the voice of the customer is valued
- Process-minded — you're a documenter, trainer, system builder
- Strong analytical skills with the ability to dig into data and derive insights
- Exceptional project and time management capabilities — you can juggle multiple complex initiatives without getting overwhelmed
- Technical aptitude — you don't need to code, but you should be comfortable working with engineers and bridging technical and non-technical teams
- Bias toward action — you'd rather try something and iterate than wait for perfection
- Excellent communication skills — you can explain complex concepts to diverse audiences
- Experience in fintech, payments, or financial services is a plus but not required
What the job involves
- We’re looking for a versatile, senior-level support professional to help us build and scale our customer support function from the ground up
- This person will bridge frontline support, operations, and cross-functional collaboration — ensuring we resolve complex cases, empower our agents, and turn customer insights into business impact
- Reporting to our Head of Customer Experience, you'll handle today's operations while building tomorrow's scalable solutions
- This is the perfect opportunity for someone who indexes on impact and wants to be a part of a fast-growing fintech company
- You'll advocate for our customers while working cross-functionally with engineering, product, and compliance teams
- If you're insatiably curious, love getting your hands dirty with the day-to-day work, and want to build the support function that powers the next generation of credit cards, this role is for you
- Handle complex cases with financial, legal, or regulatory implications
- Act as SME for frontline escalations
- Work cross-functionally with Engineering, Product, Fraud, and Compliance to resolve customer issues
- Work seamlessly with blended internal and external BPO teams to get these done
- Document permanent fixes and update our knowledge base
- Create and maintain SOPs and internal documentation to empower frontline employees to solve increasingly complex issues
- Provide feedback loops to improve training and escalation efficiency
- Aggregate feedback from customer tickets and CSAT surveys
- Analyze trends in complaints/issues and escalate patterns to Product/Compliance
- Publish external FAQs and Help Center articles
Our take
Cardless is a financial technology company attempting to modernize co-branded credit card programs. There are around 200 brands in the U.S. with traditional cards that haven't been modernized in over 20 years. These traditional cards, from the likes of Costco and Sam's, enable shoppers to collect reward points that they can use for things like travel.
Cardless is helping popular consumer brands (for example, NBA’s Cleveland Cavaliers) launch credit cards so they can engage with their fans and reward them with bespoke benefits. For example, a virtual conversation with a player.
Cardless’ co-founders are no strangers to the financial industry. Michael Spelfogel spent time at Visa and Scott Kazmierowicz worked in banking for Goldman Sachs. Through their experiences they spotted a gap in the market for simple, credit card loyalty programs that focus on customer experiences.
The global credit card market is valued at over $100 billion. It's certainly big enough for consumer brands to enter, however, with Cardless acting as a middle-man, there's always a risk that it could get frozen out by the big banks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2025
$60m
SERIES C
Nov 2024
$30m
GROWTH EQUITY VC
Total funding: $140m
Company benefits
- 💸 Competitive salaries, equity, and a 401(k) plan
- 🏥 Top-of-the-line healthcare (medical, vision, and dental), with 100% primary coverage and 75% dependent coverage for medical
- 🌴 Unlimited paid time off, with a minimum of 15 days off per year
- 👶 Parental leave for birthing and non-birthing parents
- ✈️ Team trips & offsites
- For in-office employees:
- 🍱 Catered lunch at the office every day, plus plenty of snacks & drinks
- 🚎 $250/month commuter assistance for public transit or our parking garage
- For remote employees:
- 🖥️ $500 remote setup stipend to help you do your best work
Company HQ
SoMa, San Francisco, CA
Leadership
Scott Kazmierowicz
(CEO)Former Investment Banker at Allen & Company and Bank of America. Former Software Engineer at Goldman Sachs. BS in Computer Science at Stanford University.
Michael Spelfogel
(President)Former Data Scientist at Lyft and Rent the Runaway. Formerly in Commercial Card Management at Visa. BASc in Management Science and Engineering at Berkley.
Salary benchmarks
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