Customer Support Agent, 5CA

German/English Speaker

Salary not provided

macOS

iOS

Android

Windows

Entry and Junior level

Remote from Europe, UK

Outsourced customer support for gaming, digital services, and beyond

Be an early applicant

Outsourced customer support for gaming, digital services, and beyond

1001+ employees

B2BCommunicationCustomer service

Be an early applicant

Salary not provided

macOS

iOS

Android

Windows

Entry and Junior level

Remote from Europe, UK

1001+ employees

B2BCommunicationCustomer service

Company mission

To optimize customer journeys with tailor-made CX.

Job

Company

Role

Who you are

You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
You are interested in E-commerce, consumer electronics, and customer satisfaction
You are always open to working with new technologies and products
You are a fast learner, take the initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus
A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120ms, internationally
A minimum of 8 GB RAM
A 64-bit version of Windows 11 or newer (all versions except Windows S mode), or macOS 13 or newer
An Intel Core i5-8300H or better/similar
An Integrated graphics card
A smartphone usable for two-factor authentication that runs at least:
Android 10.0 or newer
Apple iOS 16.0 or newer

What the job involves

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team
You'll be on the front line talking to customers via email, live chat, social media, and phone
You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most
You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers
The flexibility to work 100% remotely with no wasted commute time and travel costs

Application process

Complete the form above - Tell us more about yourself: your location, your language skill, and your contact details
Wait to hear from us - Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps
Showcase your skills - If successful, we'll ask you to complete language and/or skills-based testing and attend an interview
Your potential new job - Congratulations on your progress! If successful, we'll ensure that you are well-prepared for your first working day.

Our take

5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.

Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-5% employee growth in 12 months

Glassdoor (3.2)

Company

Company HQ

Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands

Leadership

Otto van Haaren

(Founder & CEO)

Previously an Export Manager at primax.

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