Senior Product Manager, Lending Club
Financial Crimes Compliance (FCC)
$179-205k
3 days a week in office
Online personal loans
Be an early applicant
Online personal loans
1001+ employees
Be an early applicant
$179-205k
3 days a week in office
1001+ employees
Company mission
To transform the banking system to make credit more affordable and investing more rewarding.
Role
Who you are
- 4+ years of Product Management experience, including experience supporting Financial Crimes Compliance (FCC) technology, products, or related solutions
- Bachelor's degree or higher, or equivalent combination of education and experience
- Direct experience developing or supporting Financial Crimes Compliance technology solutions, including fraud, anti-money laundering, sanctions, and investigation workflows
- Experience contributing to financial crime prevention and deterrence strategies and translating compliance requirements into product capabilities
- Experience using AI to solve compliance and FCC challenges, with an understanding of its limitations, data sensitivity, and the importance of human judgment and oversight
- Proven track record improving operational efficiency, consistency, or service quality through product innovation
- Strong product judgment with the ability to balance investigator needs, business objectives, technical constraints, and regulatory requirements
- Experience operating in complex, regulated environments and influencing senior stakeholders across multiple functions
- Ability to make decisions amid ambiguity and incomplete information, using data, research, and structured learning to guide direction
- Comfortable working in a matrixed environment, balancing competing priorities and creating alignment across stakeholders
- Exceptional communication and collaboration skills with the ability to translate complex information into clear decisions and actionable recommendations
- You take ownership of outcomes, proactively identify opportunities to improve team workflows, and share effective approaches with colleagues to strengthen product delivery and execution
What the job involves
- Happen Bank is looking for a Senior Product Manager to help shape and deliver the technology and tools that support our Financial Crimes Compliance (FCC) organization. In this role, you'll partner across FCC, Fraud Operations, Engineering, Data, and Risk to modernize investigator workflows, strengthen compliance capabilities, and improve how financial crime investigations are managed. You'll help define the long-term product vision, lead product discovery, and deliver scalable solutions that improve investigator efficiency, consistency, and quality while meeting the regulatory and operational requirements of a financial institution
- Help define the product vision and strategy for FCC technology, including platforms, workflows, and investigator tools
- Translate operational challenges, investigator needs, and business objectives into an outcome-driven product roadmap, prioritizing investments based on measurable impact, success metrics, and strategic alignment
- Partner with FCC leadership and cross-functional stakeholders to align product priorities, technology capabilities, and operational requirements
- Lead product discovery to understand investigator behavior, workflow inefficiencies, system gaps, and operational challenges, validating solutions through research, prototyping, data, and experimentation
- Define clear success criteria for product initiatives and use performance data, telemetry, and qualitative feedback to evaluate results and continuously improve outcomes
- Foster evidence-based decision-making, helping teams iterate quickly and adjust priorities when solutions are not delivering the intended impact
- Drive delivery of FCC tools and platform enhancements that improve investigator productivity, operational efficiency, consistency, and scalability
- Partner with Engineering and Design to balance delivery speed, technical feasibility, user experience, and long-term platform health while ensuring solutions meet regulatory, security, and risk requirements
- Develop and improve operational processes, partner on system and data architecture, and implement and monitor controls that support effective FCC operations
- Build a deep understanding of data sources across platforms and partner with Fraud Operations to develop cohesive case management and investigation processes
- Establish effective ways of working across Product, FCC, Operations, and Technology teams, promoting accountability, collaboration, and continuous improvement
- Influence decisions across Technology, Data, Operations, Risk, Compliance, and Servicing to support product alignment and platform scalability
- Build trusted partnerships with FCC leaders and cross-functional stakeholders, clearly communicating product roadmaps, priorities, progress, and outcomes to senior and executive leadership
- Share product management best practices and help strengthen product discovery, execution, and collaboration across teams
Our take
Lending Club is a digital bank offering personal loans, auto loan refinancing, and debt consolidation to help individuals manage their finances. It provides flexible loan terms and competitive rates for a variety of needs, as well as high-yield saving and cash-back checking accounts, designed to help customers grow their money.
Focusing on digital solutions, Lending Club removes traditional brick-and-mortar branches, passing the savings on to customers through low fees and better rates. It connects borrowers with investors in a marketplace model and offers fast loan approvals and competitive interest rates.
To bolster its offering, the company acquired Tally Technologies' intellectual property (IP) to enhance its credit management services. It continues to develop and enhance its products and improve customer engagement in a bid to become a "top of mind" company with more active users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$65m
GROWTH EQUITY VC
Nov 2013
$57m
GROWTH EQUITY VC
Total funding: $332m
Company benefits
- Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
- A hybrid work model that balances in-office and work from home
- Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
- Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
- Mothers Rooms and hospital-grade pumps in every LC office
- Generous and varied mental health benefits
- Wellness program with cash incentives — earn up to $75 per month for being active
- Paid volunteer time and donation matching
- Onsite gym, locker room, bike room, and fitness classes (depending on location)
- Café with our own in-house barista
- Stocked pantries with healthy snacks and drinks
- Technology-forward and collaborative office spaces
Company HQ
South Beach, San Francisco, CA
Leadership
Scott Sanborn
(CEO)Previously held leadership positions as the Chief Revenue Officer for publicly traded eHealth Insurance, President of RedEnvelope, Inc., and SVP at the Home Shopping Network. Joined LendingClub in 2010 and has worked as Chief Marketing Officer, Chief Operations Officer, and President before becoming the CEO in 2016.
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