Enterprise Account Manager, k-ID
EMEA
Global compliance engine for child online safety and privacy
Open for applications
Global compliance engine for child online safety and privacy
21-100 employees
Open for applications
21-100 employees
Company mission
To create safer, more responsible online communities for kids and teens.
Role
Who you are
- This role requires someone who can operate comfortably in a fast moving regulatory environment, manage complex stakeholder relationships, and identify opportunities to grow revenue while strengthening long term customer trust
- 5+ years of account management, customer success, or post sales commercial experience in B2B SaaS
- Proven track record of achieving quota and driving customer growth
- Experience navigating complex stakeholder decision making environments
- Proficiency with CRM systems, ideally HubSpot, and account management tools
Desirable
- Understanding of compliance frameworks and regulatory requirements
- Ability to communicate technical concepts clearly to business stakeholders
- Experience in gaming, digital platforms, or other regulated industries is preferred
- Proficiency in English plus one additional European language is a plus
What the job involves
- We are seeking a commercially minded Enterprise Account Manager to own and grow a portfolio of strategic EMEA customers
- This is a post sales role focused on renewals, expansion, executive relationship management, and successful customer adoption across gaming companies, digital platforms, and technology organizations navigating complex privacy, safety, and age assurance requirements
- You will serve as the primary point of contact for assigned accounts, working closely with Product, Integration Engineering, Legal, and Customer Success to help customers launch successfully, deepen adoption, and expand their use of k-ID over time
- Own a portfolio of strategic EMEA accounts across renewals, expansion, and overall commercial health
- Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs
- Identify opportunities for upsell, cross sell, and broader product adoption within existing customers
- Drive strong gross retention and net revenue retention across the assigned book of business
- Serve as the primary point of contact for key stakeholders including product, legal, compliance, and technical teams
- Build strong relationships that strengthen long term account stability and create paths for expansion
- Coordinate closely with internal teams including Integration Engineering, Customer Success, and Legal
- Conduct regular account reviews and check ins to ensure customer satisfaction and identify growth opportunities
- Partner closely with Integration Engineering and Legal to support successful onboarding and deployment
- Maintain momentum from contract signature through launch, adoption, and expansion
- Help customers translate regulatory requirements and internal business needs into practical adoption plans
- Lead renewal and expansion discussions, including pricing, negotiation, and commercial alignment
- Collaborate with new business teams to support deals that require existing customer references
- Identify opportunities within accounts for additional product adoption
- Maintain strong working knowledge of industry regulations, privacy laws, and compliance requirements relevant to assigned accounts
- Maintain clear account visibility, CRM hygiene, and forecast discipline in HubSpot
- Stay current on major regulatory and platform developments relevant to youth safety, privacy, and age assurance
- Provide structured feedback to Product and Engineering based on customer needs, implementation friction, and regulatory trends
Our take
Understandably, video game developers are most focused on building their software, rather than building compliance regulations into their code. k-ID is a startup that wants to simplify the compliance journey for game developers, thus ensuring child safety and privacy online - with a product that was named one of TIME's Best Inventions of 2025.
k-ID’s first-of-its-kind compliance engine is integrated into platforms by game publishers and is used by some of the largest video games in the world. Parents and publishers can set parameters for children, including restrictions on in-game purchases and private chats. Ultimately, k-ID makes gaming safer for young people, so developers and publishers can focus on building the products players love.
As the first-of-its-kind, it's no surprise that k-ID has amassed plenty of funding from large investors like Andreessen Horowitz and Lightspeed Ventures. k-ID’s founders have the CVs to match, having worked in leadership roles at the likes of Tencent, EA and Google, combining legal and compliance credentials with a solid knowledge of video game development.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2024
$45m
SERIES A
Oct 2023
$5.4m
SEED
Total funding: $50.4m
Company benefits
- Comprehensive benefits including health, dental, and vision insurance
- Employee Stock Ownership Plan (ESOP)
- Opportunities for ongoing learning and development
- Exposure to multifaceted projects in a fast-growing industry
- A collaborative and inclusive work environment
Company HQ
Central Water Catchment, Singapore
Leadership
Timothy M.
(Chief Legal Officer & Co-founder)Previously Head of the International Privacy and Data Protection Department at Tencent, Head of Compliance at WeChat Pay Hong Kong, Associate at O'Melveny & Myers LLP and Associate at Weil Gotshal and Manges.
Kieran Donovan
(CEO & Co-founder)Previously Partner at Latham & Watkins, Lawyer at Corrs Chambers Westgarth, and former Screenwriter.
Julian Corbett
(Chief Growth Officer & Co-founder)Currently Chairman at Cloudshelf. Previously Advisor at Tencent, Boardmember at Tandem Careplanning and was the President of the APAC Regions at Voodoo.io.
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