Salsify Solutions Architect, Flywheel Digital
$70-95k
3 days a week in office
Simplified digital commerce solutions
Open for applications
Simplified digital commerce solutions
1001+ employees
Open for applications
$70-95k
3 days a week in office
1001+ employees
Company mission
To redefine a future where all businesses can seamlessly navigate the rapid change of digital commerce and drive growth.
Role
Who you are
- You have 2-4 years of experience managing client relationships, ideally with a consulting background
- You have strong project management skills and have managed multiple client projects at once
- You are comfortable being customer-facing and have strong communication and presentation skills
- You are proactive, aiming to anticipate client needs and potential issues before they arise, while taking initiative to recommend and provide solutions
- Knowledge of the Salsify platform is preferred and highly desirable, but not required
- You have a proven track record of learning new platforms
- You thrive in a fast-paced environment and are eager to learn
What the job involves
- We are looking for a Salsify Solutions Architect to join our growing team
- The ideal candidate will develop expertise in the Salsify platform while utilizing strong project management skills to execute multiple client projects and deliverables effectively
- In this customer-facing role, you will focus on Salsify strategy and implementation, delivering proposed solutions that are aligned with client business priorities to help our customers get the most out of their investment with Salsify
- This role reports directly to the Salsify Client Operations Manager
- You strive to become a subject matter expert in the Salsify features and solutions that are critical to your clients' success, ensuring you can provide tailored guidance and support
- Manage, execute, and prioritize work for multiple Salsify clients, demonstrating a strong sense of ownership for the success of your client contracts
- Lead discussions with clients to understand their business goals, challenges, and how they want to use Salsify in their digital commerce ecosystem
- Collaborate with clients to develop a Salsify strategy that supports efficient data storage and transfer across systems; gather requirements and align solutions with client needs
- Take initiative to keep projects on track and meet deadlines
- Build, project manage, and execute a project plan to fulfill the contracted scope of Salsify services
- Investigate and troubleshoot user-reported issues, open Salsify and retailer support tickets as needed, and work across different teams and users to resolve them
- Track hours utilization and project progress, identifying and addressing concerns or issues early on to mitigate potential escalations or renewal risks
- Keep team members, leadership, and clients appropriately informed on progress and challenges related to your client book
- Identify opportunities with clients to add services or features in Salsify, helping to grow our partnership and support our sales team's efforts to expand contracts
- Work cross-functionally with our Salsify Partner Success Manager, the commercial team, and our account management teams to deliver an exceptional customer experience
- Support our commercial team on renewal calls to assist with contract scoping and discovery for your clients
- Partner effectively with other account team members and work collaboratively to understand their contributions to the project, identify areas of overlap, ensure efficient processes, and communicate clearly to set one another up for success
- Contribute to the growth of our Salsify architect team by actively proposing ideas for process improvement, engaging in meetings, and sharing knowledge across the team
- Take initiative to find resources and training opportunities to continually learn and enhance your skills as new features in Salsify become available
- Salsify tasks you’d be expected to learn and execute on include but not limited to:
- Taxonomy/governance and inheritance setup
- Global instance management
- Channel mapping
- Formula building
- Data architecture strategy and implementation
- Auditing and backfilling missing data
- Workflow setup and management; syndication
- Custom channel management
- Digital asset and enhanced content management
Application process
- 1) Every role starts the same, an introductory call with someone from our Talent Acquisition team
- 2) We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call
- 3) In your initial call, we will walk you through exactly what to expect the process to be
- 4) Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role
Our take
Flywheel is a digital commerce solution company that provides tools for retail commerce ops, media execution and market intelligence. Its real-time insights and decision making is aimed at boosting eCommerce sales, helping companies grow faster, smarter and more efficiently.
Founded in 2014, Flywheel amalgamated a number of digital commerce tools into a proprietary cloud platform that manages tens of billions in product sales and billions in advertising spend every year. It serves over 4500 brands internationally, a sure sign that it has solidified a presence in the space.
In 2023, New York-based Omnicom Group acquired Flywheel for $835 million. The company will continue to operate under its own name, but now as a "Practice Area" within Omnicom. Flywheel’s products will be connected to Omnicom’s audience and behavioural data, elevating both companies' analytics and insights power.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive medical coverage
- Paid vacation and holidays
- Country-specific savings and benefits plans
Company values
- Be client obsessed
- Act with humanity
- Get stuff done
- Debate actively, align quickly
- Think big, thrive on change
Company HQ
Locust Point, Baltimore, MD
Articles
Leadership
Patrick G Miller
(Co-Founder)Previously Co-President at Ascential, Vice President at Compass Marketing, Director of Community at Chesapeake Bay Foundation and an Operations Director at Petrie Ross Ventures.
Chip DiPaula
(Co-Founder)Previously Executive Vice President at Compass Marketing, COO at Petrie Ross Ventures and Chief of Staff for Governor Robert L. Ehrlich, Jr of Maryland.
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