User Operations Generalist, Perplexity AI
$80-105k
Salary in $USD and will vary for UK applicants + Equity
In-office M-W-F
3 days a week in office
Conversational AI-powered search tool
Be an early applicant
Conversational AI-powered search tool
21-100 employees
Be an early applicant
$80-105k
Salary in $USD and will vary for UK applicants + Equity
In-office M-W-F
3 days a week in office
21-100 employees
Company mission
To advance the way people discover and share information.
Role
Who you are
- Bachelor’s degree in a relevant field or equivalent work experience
- 3+ years of experience in customer support, user operations, or a similar customer-facing role
- Exceptional communication skills, with the ability to convey complex concepts in simple, user-friendly terms
- Strong problem-solving abilities and attention to detail
- Demonstrated empathy and patience when dealing with user concerns
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proficiency with CRM systems and support ticketing tools
- Basic understanding of AI and search technologies, with a willingness to learn and stay updated on advancements in the field
- Experience with data analysis and reporting tools is a plus
- Passion for technology and its potential to enhance user experiences
What the job involves
- The User Operations team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base
- We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Engineering, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology
- We are seeking an empathetic and adaptable User Operations Generalist to join our dynamic team. In this role, you will be the primary advocate for our users, ensuring their success and satisfaction with our platform
- You will handle a wide range of user inquiries, provide exceptional support, and contribute to the ongoing refinement of our user experience. This position offers a unique opportunity to work at the forefront of AI technology while honing your customer experience skills
- Provide outstanding customer support through various channels including email, chat, and social media, ensuring timely and effective resolution of user inquiries
- Develop a deep understanding of our AI-powered platform to effectively assist users with their questions and concerns
- Identify and escalate complex issues to appropriate teams, following up to ensure satisfactory resolution
- Collect and analyze user feedback to identify trends and opportunities for improving the user experience
- Contribute to the creation and maintenance of user-facing documentation, including FAQs, guides, and tutorials
- Assist in user onboarding processes and create educational content to help users maximize the potential of our AI platform
Salary benchmarks
Our take
As artificial intelligence continues to drive changes in both business operations and day-to-day lives, Perplexity AI delivers an intelligent search engine powered by conversational AI, to improve search outcomes and "unlock the power of knowledge" for all.
Reaching impressive heights of 10 million monthly visits, Perplexity's "ask anything" method of search is clearly a popular one. What sets it apart from other search engines is in its answers, which are concise and fully cited, responding to the user query rather than simply providing a place in which they can scroll to find it themselves.
The company has raised substantial funding, with contributions from former execs at companies like OpenAI, Meta, and Quora, demonstrating the interest that it has drummed up in the space. Having doubled its annual recurring revenue between 2023 and 24, this investment will allow Perplexity AI to continue building out its product, and accelerate growth into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Dec 2024
$500m
LATE VC
May 2024
$250m
LATE VC
Total funding: $915m
Company benefits
- Equity
- Comprehensive health, dental, and vision insurance for you and your dependents
- 401(k)
- Generous home-office stipend
Company values
- Ownership - You want to build something special. Something you want to share, something you are proud of, something that keeps you up at night if it’s not good enough
- Velocity - Rush into the unknown, build something, test it, share it, make it better. You understand that velocity comes from decisiveness, execution skills, and investment in systems that scale
- Utility - In the midst of tremendous novelty, we must discover how to take new technology and turn it into something that millions of people want to use every day
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Aravind Srinivas
(Co-Founder & CEO)Former Research Scientist at OpenAI, who has interned in Research at Google and Deep Mind. Obtained a PhD in Computer Science from the University of California, Berkeley.
Denis Yarats
(Co-Founder & CTO)PhD Student in AI at NYU. Former AI Research Scientist at Facebook AI Research, and Staff ML Engineer at Quora.
Johnny Ho
(Co-Founder & CSO)Previously a Quantitative Trader at Tower Research Capital, and Engineer at Quora.
Andy Konwinski
(Co-Founder)Co-Founder and Advisor at Databricks. Co-Founder and General Partner at CS Graduate Ventures, and Instructor at the University of California, Berkeley.
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