Product Support Engineer, Smartcar
£70-85k
+ Equity
More information about location
API infrastructure for cars
Job no longer available
API infrastructure for cars
101-200 employees
Job no longer available
£70-85k
+ Equity
More information about location
101-200 employees
Company mission
To empower developers to build the future of mobility.
Role
Who you are
- 5-8 years of experience in a Support or Success Engineer role at a B2B SaaS company
- At least 2 years of experience working with and troubleshooting APIs
- At least 2 years of client-facing or customer service experience
- Strong technical and troubleshooting skills
- Comfortable navigating ambiguity while balancing competing priorities, gauging impact, and selectively escalating
- Data-driven mindset with experience using BI/data tools like Metabase, Tableau, or similar
- Excellent verbal and written communication skills
- Proficient with Postman, CloudWatch, and other API troubleshooting tools
Desirable
- Familiar with Javascript (Node.js)
- Proficient with SQL
What the job involves
- As a part of Smartcar’s Product Support Team, you will be the primary technical contact for customers and you will play a critical role in our overall developer experience
- You will work closely with Customer Success, Product, Sales, and Engineering to help troubleshoot and escalate complex technical issues
- In this role you will report directly to Craig DiTommaso, our Support Engineering Manager
- Be a Smartcar API expert
- Own all inbound technical support requests from vehicle owners and customers across the US and Europe
- Collaborate with Customer Success to provide additional support during onboarding and implementation for small to enterprise level accounts
- Work with Engineering to understand and resolve complex technical issues
- Read and navigate code to identify and suggest code-level fixes when relevant
- Write and maintain in-depth troubleshooting documentation for internal and external purposes
- Navigate Smartcar’s technical stack to to identify and highlight specific issues for the engineering team
- Act as the Voice of the Customer by identifying challenges and proposing improvements to our products and processes
Our take
Vehicle technology has grown exponentially over the years, with more cars being made with features like built-in WiFi and the rising popularity of EVs. Yet, vehicles were limited by the software built specifically for each brand. Smartcar’s universal API is compatible across all brands – think Android or Windows, but for cars – powering much-needed innovation within the mobility space.
Its API enables businesses and software developers to integrate their apps and services to over 153 million compatible vehicles across 31 countries. From auto insurance to EV charging and fleet management, the company has secured partnerships with major enterprises such as Turo, Recurrent, and Amp X.
Backed by Andreessen Horowitz (a16z), New Enterprise Associates, and Energize Ventures, the company has remained focused on further innovation of its product, while strengthening and expanding its partnerships. Smartcar is well set to see further adoption of its platform and remain the leading developer platform for mobility businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$24m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $36m
Company benefits
- Employer-matched 401(k) at 4%
- Flexible vacation
- Medical, dental, and vision plans
- 8 weeks of 100% paid parental leave with a 1-week half day ramp back time
- $300 yearly learning and development stipend
- $350 work-from-home stipend
- Internet and cell reimbursement of $50 a month
- Equity
- Quarterly team offsites
- Quarterly company offsites
- Remote work within CA and NY
Company values
- Purpose - Our curiosity drives us to focus on building useful things that move the world forward
- Empowerment - We’re motivated to come up with new ideas, implement them, and make an impact
- Balance - We make sure that your family, your health, and your happiness come first
- Respect - We create a kind, inclusive, and collaborative environment that values everyone’s perspectives
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Sahas Katta
(CEO)Former Journalist at Skatter Tech.
Sanketh Katta
(CTO & COO)Former Linkedin Data Scientist and Undergraduate Student Instructor at UC Berkeley.
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