Senior Product Manager, Twilio
CA$120.6-150.8k
+ Target Bonus Percentage 12.50%
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
CA$120.6-150.8k
+ Target Bonus Percentage 12.50%
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply
- If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Someone with 4+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you
- Background in Data Lakes, Data Streaming, Event logging, having led at least one initiative that includes low latency data delivery
- Worked on data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies
- Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques
- You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact
- The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver
- You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services
- You have solved sophisticated problems and have the aptitude to navigate uncharted waters
Desirable
- Collaborative approach and ability to work with distributed, cross-functional teams
- Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day
- Bachelor’s degree Computer Science, Engineering or equivalent experience required
What the job involves
- This position is needed to lead Data Substrate initiatives across Twilio
- This position is based in the Canada and it sits at the intersection of data engineering, product management, analytics and business stakeholders within Twilio
- You’ll be responsible for building scalable, reliable data capabilities to serve internal Twilions and our external customers
- As a Senior PM, you’ll operate with high autonomy, set direction for complex product areas, and influence across multiple teams and functions
- You’ll be accountable for delivery, outcomes, adoption, cost management and long-term platform health
- Lead the product requirements required to build and enhance the data platform
- Drive priority initiatives, working across various organizations and stakeholders
- Understand the needs of our customers for operational and analytical purposes, and execute on feature delivery on the data pipeline to fulfill these requirements
- Craft and deliver a vision for the data substrate and primitives at Twilio, working side by side with other product managers and engineering counterparts across Twilio R&D
Application process
- Applications for this role are intended to be accepted until 27th February, 2026, but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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