Technical Account Manager, Aqua Security
Cloud native security platform
Open for applications
Cloud native security platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower customers to accelerate their cloud transformation and agile development with solutions to innovate while also making applications more secure than they've ever been.
Role
Who you are
- Bachelor’s Degree in Computer Science, Information Security, Engineering, or a related technical field
- 6+ years in TAM, Solutions Engineering, or Technical Customer Success for enterprise customers
- Technical Expertise in cloud security, container security, DevOps practices, and SDLC principles
- Hands-on knowledge of cloud platforms (AWS, Azure, GCP) and Kubernetes ecosystem.
- Proven experience in technical solution design, implementation, and performance optimization
- Proficiency in scripting/programming languages (e.g., Python, Bash, Terraform) for automation and troubleshooting
- Ability to translate complex technical concepts into actionable insights for both technical and business stakeholders
- Experience using a CRM tool such as PlanHat, Gainsight, Catalyst, etc
- Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements
- Strong attention to detail and quality of work
- Strong problem solving, time management and analytical skills
- Ability to travel domestically up to 20%, and occasionally internationally
What the job involves
- Aqua Security is looking to hire a Technical Account Manager to support Aqua’s most technically complex, strategic customers. You will be the trusted advisor and primary technical contact, ensuring successful product adoption, driving value realization, and fostering customer loyalty
- A confident “customer first” attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer experience
- This person will become a subject matter expert and do the following:
- Accelerate customers to full adoption by continuously improving their experience through proactive engagements
- Act as a technical project manager, ensuring customers meet their desired outcomes and escalating issues when necessary
- Develop and execute Joint Success Plans (JSPs) and Quarterly Business Reviews (QBRs) aligned with customer goals
- Deliver enablement sessions, including onboarding, demos of new features, and best practices
- Identify and collaborate on upsell and expansion opportunities
- Assist with technical escalations and mitigate account risks
- Mentor internal teams by sharing technical expertise
- Partner cross-functionally with Sales, Product, and Engineering teams to influence product improvements
- Aqua’s Success team solves real-world security challenges for our customers. We are the only cloud-native security provider securing the build, infrastructure, and running workloads of container applications. Fearlessly going toe-to-toe with any competition, we highly value our dedicated Technical Account Manager experts for the job they do. Whether you are looking to learn from the best, or simply be the best, there’s a seat at the table for you at Aqua
Our take
Aqua Security Software is a global pure play cloud native vendor that helps enterprises secure their cloud-native applications from development to production, regardless of whether they run using, say, containers or virtual machines.
The company bridges the gap between DevOps and security, promoting business agility whilst accelerating digital transformation. Whilst there is much noise in the cloud native security market, few vendors offer true CNAPP capabilities. Already ahead of competitors in this regard, the company’s acquisition of Argon further propelled it ahead of competition as the only vendor in the market that wholly protects how cloud applications are developer, deployed and run.
Indeed, in recent years, the company has experienced a serious period of growth. It doubled its channel and ecosystems teams and launched its new Advantage Ecosystem program ad partner portal that bolsters ongoing revenue generation, accelerating its customers’ digital transformations. Substantial 2024 investment raised the company's valuation to over $1b, and paves the way for further innovations in the cloud security sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2024
$60m
SERIES E
Mar 2021
$135m
SERIES E
Total funding: $325m
Company HQ
Burlington, MA
Leadership
Amir Jerbi
(CTO)Previously spent over 11 years at CA Technologies, eventually serving as Principal Software Architect. Experience as a Developer for Memco.
Dror Davidoff
(CEO)Previously served as Chief Revenue Officer for ClickTale, Board Director for Pebbles Interfaces, and as Vice President of Database Security for Intel Security.
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