Director of Client Success, Cleerly
$155-195k
OTE
Target compensation inclusive of base pay, variable pay, commission, and bonus. Offers Stock options
AI-powered heart disease diagnostics
Open for applications
AI-powered heart disease diagnostics
101-200 employees
Open for applications
$155-195k
OTE
Target compensation inclusive of base pay, variable pay, commission, and bonus. Offers Stock options
101-200 employees
Company mission
Cleerly's mission is to create digital care pathways to prevent heart attacks.
Role
Who you are
- Bachelor’s degree in Business, or a related field. A Master’s degree is a plus
- Minimum of 8-10 years of experience in client success manager, account management, or a related field, with at least 5 years in a leadership role
- Demonstrated experience building and scaling a Client Success organization from the ground up
- Proven track record of managing client success across multiple sales verticals, particularly in healthcare settings (hospitals, health systems, cardiology practices, imaging centers)
- Strong understanding of the healthcare industry, particularly in cardiology, imaging, and healthcare technology
- Excellent leadership and team management skills with a proven ability to inspire and motivate teams
- Experience as a "player-coach," comfortable leading while also engaging in the hands-on execution of client success activities
- Exceptional client relationship management skills with the ability to engage with C-level executives and key stakeholders
- Data driven mindset with the ability to analyze metrics and make informed decisions
- Travel expected 25%
What the job involves
- Cleerly is seeking an experienced and dynamic Director of Client Success to lead and scale our Client Success organization
- This is a critical and foundational role, which is focused on managing day-to-day communication, acting as the main liaison between the client and our internal Cleerly teams
- The Director will be responsible for building the team from the ground up and must be comfortable taking on a "player coach" role, where they will both lead and actively participate in day-to-day client success activities
- This role will also manage various sales verticals, including hospitals/health systems, cardiology practices, partnerships, providers, and imaging centers
- The ideal candidate will have a demonstrated track record of building and leading a successful Client Success organization with a focus on client retention, satisfaction, and expansion
- The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients
- This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams
- By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner
- They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives
- Client Success Strategy: Tailor an account plan for each customer that aligns with their business goals and coordinate appropriate internal domain experts for delivery including engagement, clinical operations and product development
- Player Coach Leadership: As the first hire, take on a hands-on role in both managing and executing client success activities. Lead by example while also mentoring and developing the future Client Success team
- Client Relationship Management: Effectively network and build trusting relationships with customer leadership through business reviews, strategy planning and opportunity assessment
- Sales Vertical Management: Manage the client success efforts across various sales verticals, including hospitals/health systems, cardiology practices, partnerships, providers, and imaging centers. Tailor strategies and approaches to meet the unique needs of each vertical
- Performance Metrics: Establish key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), and regularly track and report on performance to include volume and user utilization. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction
- Cross Functional Collaboration: Work closely with the Sales, Product, Marketing, and Client Services teams to ensure a seamless client experience. Provide feedback from clients to drive product improvements and inform future offerings. Using data-driven insights, proactively address performance and health with client while partnering with sales and clinical account managers
- Client Retention and Growth: Develop and execute strategies to maximize client retention, renewals. Identify and capitalize on opportunities for client expansion
- Client Advocacy: Serve as the voice of the client within the organization, advocating for their needs and ensuring their feedback is integrated into product development and service enhancements
Our take
For all the advancements made in modern medicine, it’s remarkable that cardiovascular diseases still cause around 18 million deaths every year. The WHO estimates that these diseases account for, or contribute to, around 30% of deaths each year.
Traditional heart disease evaluation methods, such as a coronary angiogram, can be invasive - a catheter is threaded through the arm or leg to reach the heart, where it injects dye into its arteries so X-ray images can capture how blood flows through the vessels.
Though serious complications from the procedure are rare, they potentially include injury to the artery, an allergic reaction or kidney damage from the dye, as well as heart attack or stroke. This is a problem that Cleerly is trying to solve by measuring this plaque through AI-powered imaging which analyzes non-invasive coronary CT scans.
The company was founded by the respected cardiologist and radiologist James Min in 2017 and spent its early years developing and refining its tech. However, it recently secured major financial backing, which coincides with CTA imaging’s growing status as a priority measure for patients with suspected heart problems. This is set to propel Cleerly into a period of rapid growth as it looks to keep refining its software to attract and keep new customers in the healthcare industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2022
$223m
SERIES C
Mar 2022
$16.8m
SERIES C
Total funding: $311.8m
Company benefits
- PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
- GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities
- OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan
- BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents
Company values
- We strive to earn trust
- We value and seek out differences
- We obsess over client success
- Our curiosity sparks change
Company HQ
Financial District, New York, NY
Articles
Leadership
Dr. James Min
(CEO)Former Professor of Radiology and Medicine in Cardiology at Weill Cornell Medical College and the New York-Presbyterian Hospital. Former Director of the Dalio Institute of Cardiovascular Imaging.
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