Senior Account Management Director, SmithRx
$200-300k
Salary range dependent on candidate location
Next-generation pharmacy benefits
Be an early applicant
Next-generation pharmacy benefits
501-1000 employees
Be an early applicant
$200-300k
Salary range dependent on candidate location
501-1000 employees
Company mission
To reduce the complexity and costs of pharmacy benefits for America's employers and patients.
Role
Who you are
- Lead through others rather than becoming the primary problem solver
- Develop talent and consistently raise the capability of the team
- Create accountability while maintaining a supportive, collaborative culture
- Think strategically and connect day-to-day client management to broader business objectives
- Make decisions and provide clear direction when the team encounters ambiguity
- Anticipate challenges rather than operating reactively
- Build strong leaders, not dependency on the Senior Director
- Champion change and help the organization adapt as the company scales
- 10+ years of experience in Account Management, Client Success, Customer Success, or a related client-facing function.
- 5+ years of people leadership experience, including managing managers and/or senior-level professionals
- Experience working with various clients ranging in size from small to enterprise level employers, Health Plans, TPAs, brokers, and consultants
- Demonstrated success building and developing high-performing teams
- Experience managing organizational growth, capacity planning, or evolving operating models
- Strong executive presence and communication skills
- Demonstrated ability to coach leaders and address performance issues effectively
- Strong strategic thinking, business acumen, and decision-making skills
- Experience working cross-functionally in a complex, fast-paced organization
- Bachelors Degree required
- Healthcare, benefits, pharmacy, PBM, or related industry experience strongly preferred
What the job involves
- The Senior Director of Account Management is a strategic people leader responsible for leading, developing, and scaling a high-performing Account Management organization. This role is accountable for building a strong leadership culture, developing talent, establishing clear performance expectations, and ensuring the team has the structure, capabilities, and resources needed to deliver exceptional client outcomes
- The Senior Director will lead a team of Account Executives and/or Account Management leaders, serving as a coach and strategic partner while creating consistency in how the organization manages client relationships, escalations, performance, and growth opportunities
- This leader will partner closely with executive leadership and cross-functional teams to ensure the Account Management organization is aligned to company priorities and positioned to support continued business growth
- Lead, coach, and develop Account Executives and Account Management leaders to achieve individual and organizational goals
- Establish a high-performance culture grounded in accountability, collaboration, client advocacy, and continuous improvement
- Conduct regular talent assessments and identify high-potential employees, succession opportunities, and performance gaps
- Create and execute individualized development plans to strengthen leadership, strategic thinking, client management, and business acumen
- Provide clear, timely, and actionable performance feedback
- Build a strong leadership bench and succession plan for critical roles
- Ensure appropriate staffing, capacity, spans and layers, and role clarity as the organization scales
- Partner with Talent/HR on recruiting, onboarding, performance management, promotions, and employee engagement
- Establish clear expectations, operating rhythms, and performance standards across the Account Management organization
- Ensure AccountExecutives are operating proactively and strategically rather than primarily responding to client issues
- Coach teams to develop strong executive relationships and become trusted strategic advisors to clients
- Drive consistency in account planning, QBRs, client communications, escalation management, and business reviews
- Monitor team performance against key client and business metrics, including retention, satisfaction, engagement, and financial performance
- Ensure appropriate escalation and executive engagement for high-risk or strategically important clients
- Evaluate team structure, workloads, account assignments, and capacity to ensure sustainable performance
- Identify opportunities to improve processes, tools, training, and operating models
- Develop scalable frameworks and playbooks that enable consistent Account Management practices
- Establish meaningful OKRs and reporting to measure team effectiveness and identify opportunities for improvement
- Partner with leadership to evolve the Account Management model as the business grows
- Partner with Operations, Product, Sales, Finance, Clinical, Legal, Member Services, and other functions to deliver an integrated client experience
- Represent Account Management in leadership discussions and strategic initiatives
- Escalate organizational and client risks with clear recommendations and action plans
- Translate company direction into clear priorities and expectations for the Account Management team
- Serve as a visible and trusted leader across the organization
Our take
PBMs (Pharmacy Benefit Managers) save payers and patients 40% to 50% on prescription drug and related medical costs in the US, compared to what they would spend without them. It’s generally accepted, though, that PBMs are working for profit and not solely on the customers benefit.
SmithRx is a company looking to reduce complications in the current system with its innovative PBM structure. It uses its cloud-based technology to present the most cost effective options transparently to self-insured businesses, supporting them in getting the lowest cost drugs they can, as well as making the transition to these alternatives seamless.
It does this by partnering with innovative drug companies, as well as applying coupons and making use of available savings and assistance programs. As the company does not take economics from the supply chain, it is able to work for its customers with no hidden agendas. And with significant growth, cost savings, customer satisfaction, and market traction in 2024, the company is very much on track for continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$60m
SERIES C
Mar 2022
$20m
SERIES B
Total funding: $97.5m
Company benefits
- Wellness: Extensive Medical, Dental and Vision plans
- Life and Disability: Fully paid Life Insurance and Disability coverage
- Parental Leave: Paid leave benefits for new parents
- Career Growth: Training, development and advancement support
- Vacation Time: Generous and flexible paid time off
Company HQ
South Park, San Francisco, CA
Leadership
Jake Frenz
(Founder & CEO)Previously worked as Director of Plan Operations at CollectiveHealth and Project Director at Anthem Inc.
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