Senior Software Engineer, Loop Returns
Laravel
$141.6-212.4k
Exchange and returns platform for Shopify brands
Job no longer available
Exchange and returns platform for Shopify brands
201-500 employees
Job no longer available
$141.6-212.4k
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 7+ years experience of software engineering experience, specifically having experience with PHP 8.1 / Laravel 10, AWS Serverless (and we use Vue.JS on the front-end, too)
- Working in Shopify's ecosystem is a huge plus for us
- You have significant web development experience using modern tooling
- Demonstrated hands-on experience building web applications and APIs
- Have led and participated in effective testing processes on previous teams, and have opinions about how to create a quality-driven development process
- Worked in environments that had continuous integration/deployment, and had a hand in scaling those processes
- Can share examples of how you have practiced test driven and behavior driven development, and how you’ve advocated for the practices with the rest of your team
- You have worked and thrive in an agile development environment and can speak to the principles of agility, as well as the specific tactics you employed
- If you’ve worked closely with product managers, designers and user experience experts, that’s a plus for us
- You should show great empathy towards your teammates and support them as humans that show up each day, to ensure that everyone can bring their best, most authentic selves and feel fulfilled at work
- You should be intellectually curious, and always be on the lookout for opportunities to learn, grow and level up
- You should have a strong excellence reflex and bias for action. You leave things better than you find them, and don’t wait for permission to address real problems
- You feel a strong sense of ownership over your work, where it’s going and why it’s important
- You can appreciate the balance between collaboration, consensus, and empathy, yet understand that sometimes there needs to be a bias for action based decision making that you must align yourself with
- You can step up to lead initiatives, even when it makes you scared
- You know the kind of team you thrive on, and can speak of the best teams you’ve been a part of and what made it so great
- You can speak to the times in your career when you experienced rapid growth, know your learning style well and how to maximize what you get out of each project you take on
- You have examples of having crucial conversations, such as giving feedback to a boss, customer or peer, admitting a mistake with humility and vulnerability
- You can speak to the times you left things better than you found them, and negotiated with your team and stakeholders over doing things differently and how it helped
- You have examples of times when a team decision didn’t go the way you wanted, but you still were able to fully commit to the direction and drive progress
- You know what it’s like to stretch yourself beyond what you think you can do, and have stories to share about when you went beyond and succeeded and when you tried and failed
What the job involves
- The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and consistently deliver value that matters to customers
- That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market
- Design, build and maintain web applications, APIs and lambdas for the Loop product line
- Solve complex technical issues for our merchants and our partners, and care most about giving them an exceptional experience
- Challenge: Guide and solidify the engineering practices that Loop needs to be successful, with a focus on scalability, repeatability and reliability
- Develop solid automated unit and integration tests
- Maintain a healthy, continuous integration/deployment process
- Lead, assess, and make recommendations as to what our best practices should be so we scale effectively, and advocate for these with the engineering team
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focused approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, with substantial funding, Loop Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Founder & Board Director)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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