Account Specialist, IntelyCare
3 days a week in office (Quincy, MA)
Healthcare workforce management
Be an early applicant
Healthcare workforce management
1001+ employees
Be an early applicant
3 days a week in office (Quincy, MA)
1001+ employees
Company mission
To empower healthcare professionals to work better, together.
Role
Who you are
- Bachelor’s degree preferred or equivalent professional experience
- 3+ years in Sales Management, Account Management or Business Development
- Proven track record of client renewal, retention, or reactivation success
- Strong communication, negotiation, and interpersonal skills
- Results-driven with a proactive, solutions-oriented mindset
- Familiarity with CRM platforms (e.g., Salesforce)
- Excellent organizational and time management abilities
- Self-motivated with a positive attitude and desire to grow professionally
What the job involves
- As IntelyCare’s Account Specialist, you will be responsible for reactivating and nurturing relationships with lapsed clients (facilities), clients contracted – never onboarded and clients onboarded – never requested
- Your primary goal will be to renew accounts by identifying client needs, communicating value, and re-establishing trust and business with organizations that previously partnered with us
- You will play a key role in driving growth, increasing revenue and strengthening IntelyCare’s client base
- Identify and engageprevious clients using CRM data, sales records, and referrals
- Conduct outbound prospecting via email, phone, LinkedIn, and other channels/sales enablement tools to generate qualified leads
- Rebuild relationships with dormant accounts to understand current staffing needs
- Present tailored staffing solutions (total talent platform) based on each client’s needs, goals, and past engagement
- Collaborate with nurse recruiting, sales, and account management teams to ensure smooth onboarding of reactivated clients
- Maintain detailed records of outreach, communications, and results via Salesforce
- Achieve monthly and quarterly reengagements and revenue targets
- Gather feedback from former clients to identify service improvements or address concerns
- Participate in ongoing training to stay current with staffing trends and service updates
Our take
An ageing, overworked, and shrinking nursing workforce, along with growing demand for healthcare services (and an increase in the acuity of this demand) has led to a concerning shortfall of healthcare staff in the US. IntelyCare’s remarkable growth over recent years suggests the company has found a promising solution: an online marketplace of well-paid, quick-to-fill per diem nursing shifts.
The idea is that nurses can operate as "gig workers"—crafting a personalized, well-remunerated work schedule that fits around other commitments and needs and healthcare institutions can more easily source adequate staffing. It’s a good model in theory, but in practice, it requires strong participation. With popular competitors like Unicorn company Clipboard Health and startups like ShiftMed, splitting off a market share could prove challenging.
Nevertheless, the last few years have been strong for IntelyCare. The company has seen 850% revenue growth since 2020, the number of nurses on the platform has more than doubled, demand from institutions tripled, and IntelyCare itself hit Unicorn status. So participation levels are substantial, and growing - and with the nursing crisis predicted to continue through 2030, IntelyCare is making good strides in a durable product.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$115m
SERIES C
Mar 2020
$45m
SERIES B
Total funding: $170.8m
Company benefits
- Medical, dental, and vision
- 401k
- Health and wellness benefits
- Free lunches
- Commuter benefits
- Flexible PTO and summer Fridays
- Paid Parental Leave
- Paid holidays
Company HQ
Quincy, MA
Leadership
Matthew Levesque
(CEO)Joined IntelyCare as CEO in 2024. Prior to this, they were the CEO of connectRN and spent 12 years at athenahealth in various Director/VP/SVP roles.
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