1st Line IT Support Engineer, RedCloud Technology
+ Stock / Equity
1+ day a week in office (Moorgate, London)
AI-powered open commerce platform
Job no longer available
AI-powered open commerce platform
201-500 employees
Job no longer available
+ Stock / Equity
1+ day a week in office (Moorgate, London)
201-500 employees
Company mission
To address the significant technological challenges in creating digital marketplaces where banks, businesses, governments, retailers, insurers, and any service provider, can offer services digitally.
Role
Who you are
- 1-3 years of experience in IT support (1st Line) within a medium sized enterprise (SME) or a managed service provider (MSP), with the ability to troubleshoot hardware and software issues
- Knowledge of both Windows and macOS environments
- Familiarity with IT service management (ITSM) tools such as Jira
- Knowledge of Active Directory, remote desktop tools, and basic networking concepts
- Experience in supporting mobile devices and VPNs
- Basic knowledge of Microsoft Azure, Entra ID, and Office 365
- Understanding of Identity and Access Management (IAM) tools is a plus
- Some experience with scripting and automation (e.g., PowerShell, Bash, Python) is advantageous
- Strong organisational skills and attention to detail
- Effective communication skills, with the ability to explain technical issues clearly to end users
- A collaborative mindset, able to work well in a team environment
- Fluency in English (reading & writing) and one of the following languages: Portuguese or Spanish
- Microsoft Certified: Azure Fundamentals (AZ-900) is a plus
- Problem-Solving: Approach challenges with a positive attitude, finding solutions quickly
- Attention to Detail: Maintain high standards in your work, especially in relation to security and compliance
- Teamwork: Be a supportive team player, willing to share knowledge and learn from others
- Communication: Be open to feedback and communicate proactively
- Inclusivity: Contribute to an inclusive workplace, respecting all team members' diverse backgrounds and perspectives
- Even if you don’t meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we’re looking for
What the job involves
- Join our dynamic Enterprise IT team at RedCloud! We are dedicated to ensuring the smooth operation of our internal technology systems which allow RedClouder’s to do their jobs!
- As a 1st Line IT Support Engineer, you will play a key role in supporting team members with general troubleshooting within our agile, fast-paced environment
- We are looking for a proactive and enthusiastic 1st Line IT Support Engineer. You will be part of a team focused on solving technical issues, providing first-class support to RedCloud employees across our global offices
- Assist with the onboarding and offboarding of employees, focusing on setting up technology securely
- Coordinate with suppliers for equipment procurement, repairs, and logistics
- Provide first-line technical support across our global offices (London, Portugal, Nigeria, South Africa, Brazil, Argentina)
- Diagnose and resolve basic hardware, software, and network issues
- Provide support for Microsoft Windows and Office Suite, including troubleshooting and installation
- Assist with password resets, user account management, and email configuration
- Assist in software installations, updates, and patches
- Identify issues that require advanced technical expertise and escalate them to L2/L3 support teams as necessary
- Follow up on escalated tickets to ensure resolution
- Support the maintenance and documentation of our IT infrastructure and systems
- Provide excellent customer service by ensuring timely and effective resolution of end-user issues
- Educate users on basic IT practices to minimise recurring issues
- Help ensure cybersecurity practices are followed, and support audit processes as needed
- Assist in managing IT platforms and infrastructure, adhering to security guidelines
- This is a full-time position consisting of 5 shifts of 9 hours each, from Monday to Friday, with an hour-long lunch break included in each shift. The total workweek amounts to 40 hours
Salary benchmarks
Our take
Companies like Shopify have been big contenders in the eCommerce sector for a while now, but with increasing usage and demand comes an increase in user fees and advertisements. RedCloud Technologies have been around since 2012 providing a platform for entrepreneurs to trade without the worry of commission charges and high transaction fees.
The company stresses its desire for its platform to be digitally friendly and easy to use. Merchants can offer digital services through any connected device, selling electronic top-ups from brands such as AT&T and Unefon. On top of the easy automation, RedCloud Technologies also offers financial service support to its merchants, pioneering open banking marketplaces.
The company has a well-established client base, including companies like Guinness, and continues to expand into different countries, opening itself up to busy entrepreneur and trader markets. It has also opened offices in London, Paris, Cambridge, Casablanca, and Buenos Aires as it continues to grow its team. RedCloud Technologies seems set to continue its aggressive growth plans like its payment option expansion collaboration with Paystack, and it's exciting to see how the company will continue to face up to competitors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
73% employee growth in 12 months
Company
Company benefits
- 25 Days Annual leave, increasing to 26 days after 12 months in the business
- Enhanced Company Pension (Matched up to 5% & Salary Sacrifice)
- Healthcare Cashplan with Medicash
- Private Healthcare with Aviva
- Life Insurance with AIG
- Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Stock / Equity
Company HQ
Finsbury, London, UK
Leadership
Justin Floyd
(Co-Founder & CEO)Currently a Board Member at The AI Trust Foundation, a Chairman and Invesor at Ocpus and an Investor at Omnisense. Previously founded a number of companies, including CMR Surgical and CCL Group.
Soumaya Hamzaoui
(Co-Founder & COO)Previously a Senior Project Manager for Altran and Orange.
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