Event Programmer, Live Nation
Spain
Office located in Carrer de Pallars or Passeig de Sant Joan, Barcelona
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
Office located in Carrer de Pallars or Passeig de Sant Joan, Barcelona
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service
- Ability to communicate effectively with clients from the local market and markets within the region (no need to speak multiple languages – Spanish and English is a must)
- Able to successfully handle multiple priorities
- Rigorous following standard operational procedures and attention to detail
- Certain degree of creativity, latitude, and problem solving is required
- Previous Event Management or Box Office experience a plus
- Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays
- Good written and oral communication skills, good organizational skills, and attention to detail
- Must be computer literate with excellent data entry skills and knowledge of the Microsoft product suite
- Team player offering proactive support to colleagues
- Eye to identify areas of improvement to thrive for service excellence
- Carefully weighs the impact of a broad range of related issues or factors
- Asks appropriate questions to ensure understanding
- Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change
- Organises time effectively
- Demonstrates ethical behaviours
What the job involves
- Schedule: Monday to Friday from 2pm until 10pm
- Contract terms: limited term, 6 months with possibility to extend
- N this role as an Event Programmer, you will support Ticketmaster clients in all their event management needs
- This includes building events, making updates to events based on work requests from clients and supporting clients every time that they may need support, help or assistanc
- This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output
- Program events with accuracy and according to best practices and standard operating procedures defined
- Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors
- QA event configurations as required to confirm these meet quality levels
- Handle incoming calls and emails from promoters, ensuring they receive all the necessary support and assistance. Meet and exceed Event Management service level agreements
- Inform accurately in Salesforce event management information and conversations with promoters throughout the different Event Life-cycle stages
- Work with promoters, and internal departments such as marketing, finance, fan experience, and client support, when creating events and distributing information regarding those events
- Division: Ticketmaster Spain
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Barbican, London, UK
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
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