Director of Business Operations, Hims & Hers

• 12+ years of combined management consulting and growth startup experience, preferably in a GM or P&L management role at a high-growth DTC company or consumer marketplace
• 5+ years of experience hiring, managing, and developing high performing cross-functional teams
• Success in a highly strategic, analytical, and operations role within a rapidly growing company: balancing quantitative and qualitative inputs for rapid, accurate decision-making
• Results and growth oriented: Strong track record of ownership, of both setting clear goals and delivering on results
• Strong leadership capabilities and ability to initiate and maintain cross-functional relationships
• Prefer to thrive and adapt in a fast-paced, high-growth and rapidly changing environment
• Ability to work in a highly collaborative environment, multi-task and participate in team-based planning processes
• A desire and track record of doing all of the above in a fully remote environment – ownership, accountability, humility, and humor a must
• Superb written and verbal communication skills; experience presenting to senior, cross-functional, technical and non-technical stakeholders in easily understood formats
• Leadership experience in rapidly scaling consumer tech and/or digital health companies

Desirable

• We are looking for an experienced leader to scale the team that supports business operations for the Hims & Hers platform - a key pillar of the Hims & Hers growth strategy
• Reporting to the Senior Director of Strategy & Operations, you will lead, grow, and inspire a team tasked with delivering key operational initiatives that improve the customer experience
• Your team will determine and uncover opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both customers & providers
• This role is highly collaborative and cross-functional; you will team with Product, Growth, Legal, Medical leadership, and others to provide strategy, vision, and direction for the business operations function at Hims & Hers
• Own complex problems: Build out and creatively scale the business operations team, leading day-to-day oversight and execution on both existing processes and driving initiatives to improve compliance, increase efficiencies, and deliver a seamless experience to customers
• Collaborate closely with Medical Affairs, Legal, Product, Marketing, and Analytics to ensure that we continue developing innovative care models that deliver the highest quality clinical, patient-friendly care
• Challenge status quo: Initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions
• Build for scale: identify, codify, and implement data-driven decision-making across each part of your team. Set clear goals for a growing team
• Lead the organization by proactively identifying growth & optimization opportunities; collaborating cross functionally to structure, measure, execute, and scale; and driving adoption and knowledge at all levels of the organization
• Build and lead a high performing, diverse, responsive team and maintain a culture of excellence, growth, and fun