Senior Manager of Customer Success, Mudflap
$131-169k
+ Bonus
Fuel discounts for truck drivers
Job no longer available
Fuel discounts for truck drivers
101-200 employees
Job no longer available
$131-169k
+ Bonus
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- 3+ years experience building and leading successful, high-performing success teams
- 5+ years CSM experience (experience with post sales, account management and onboarding are key)
- Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
- Demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
- Passion and excitement for hiring, with a thoughtful approach to team planning and development
- Experience working cross-functionally to build successful top of the funnel activities to drive great customer outcomes; strong collaboration and influencing skills demonstrated through excellent communication and presentation skills
- Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
- Proficiency with CRM, email, and call automation platforms (Hubspot preferred but not required)
What the job involves
- As a Senior Manager of Customer Success, you will be a front-line manager to a group of Customer Success Managers who will be onboarding, nurturing, and expanding existing customers for Mudflap
- You will be responsible for 1:1 coaching, mentoring, and strategy development, and you will be working closely with leaders across Sales, Marketing, Product, and the Executive team to drive positive outcomes for our Mudflap Fleet Card
- As a key member of the Fleet Leadership team, you will have the opportunity to help build and refine Mudflap’s go-to-market motion
- Meet and exceed expansion and retention targets with a team of CSMs
- Manage existing customer relationships and expansion opportunities
- Ensure consistent execution of end-to-end success playbook and work closely with Revenue Operations to align CRM processes
- Teach and measure your team’s key responsibilities, which include onboarding, training, upsell and retention
- Achieve and exceed growth and retention on a monthly, quarterly, annual basis
- Follow a disciplined approach to maintaining an accurate and current process for customer onboarding activities
- Listen to calls, coach, and mentor Fleet Success team to improve their skill set
- Understand, audit, and forecast business to leadership
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Co-Founder & Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(Co-Founder & CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
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