Senior Implementation Manager, Fountain

• To be successful as a Senior Implementation Manager, you should have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, and be able to work collaboratively across organizations
• Advanced understanding of the HR space, including hiring and workforce management concepts
• At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
• HR Tech Experience with an ATS, CRM, or HRIS
• Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes
• Bachelor's Degree or equivalent work experience
• Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear)
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements
• Advanced understanding of and ability to explain system-to-system integrations
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
• Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter)

Desirable

• As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products
• As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education
• You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs
• Partner with sales to define project scope and ensure a seamless customer experience
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
• Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers
• Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers
• Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert
• Complete virtual consultations and optimization strategies, supports roll-outs
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
• Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms