Mortgage Adviser, Octopus Money
£40-45k
Share incentive plan (shares matched at 1.5x by Octopus Group) + Team bonus
3+ days a week in office
Making advice and investing accessible for all
Be an early applicant
Making advice and investing accessible for all
101-200 employees
Be an early applicant
£40-45k
Share incentive plan (shares matched at 1.5x by Octopus Group) + Team bonus
3+ days a week in office
101-200 employees
Company mission
To help millions of people take the first steps towards making their life dreams a reality.
Role
Who you are
- In this role, success will be measured by:
- Driving mortgage revenue growth by converting incoming leads, generating repeat business, and maximising initial fee income through efficient case management and strong client relationships
- Delivering outstanding, compliant customer outcomes by providing a seamless advice and application journey, maintaining high service standards, and ensuring all regulatory and policy requirements are consistently met
- Strengthening collaboration, capability, and operational efficiency by building productive cross-team relationships, maintaining up-to-date product and market knowledge, and proactively improving processes within the Mortgage department
- We value people who:
- Make every conversation matter: You care about how you make people feel. You communicate clearly, listen well and build trust with customers and colleagues. You want every interaction to move things forward
- Move with urgency and focus: You like getting stuck in. You care about making progress, not perfection. You stay focused on what matters, learn quickly and find smart ways to keep things moving
- Own it: You take responsibility for your work and the outcomes it creates. You’re comfortable solving problems, making decisions and tackling challenges head on. You hold yourself to a high standard and want to make a real impact
- What we look for:
- Minimum CeMAP qualified
- Minimum of 2 years experience working as a mortgage adviser on a whole of market basis on both residential and buy to let
- In-depth knowledge of the mortgage industry, regulations, and mortgage products available in the market
- Remain compliant – measurements include; Business Quality Assurance (BQA) grades, CPD, complaints upheld, Risk Events, etc
- Work in a consistent and compliant manner to FCA standards
- Excellent interpersonal and presentation skills
- Outstanding communication and listening skills, with the ability to explain complex information in a clear and simple format
- Good technical knowledge of FCA regulations
What the job involves
- Successfully convert incoming residential and buy to let leads, complete repeat business and generate initial fee revenue from mortgage business
- Develop a collaborative productive relationship with other areas of the business to help grow the Mortgage department
- Consistently provide a high level of service to all customers to achieve customer goals and to ensure a seamless advice and application process is delivered, which results in positive customer outcomes
- Maintain both knowledge and competency of the full range of mortgage products offered to new and existing customers ensuring that the best customer outcomes are achieved
- Be proactive with continual professional development of the mortgage market along with the wider financial industry
- Ensure all policies and procedures are adhered to and all contact made with customers meet regulatory requirements
- Be proactive with improving existing procedures and introducing new procedures to ensure the Mortgage department is running as efficiently as possible
- You’ll work closely with the Financial Planning and Wealth Planning teams, helping us drive great client outcomes
Application process
- An intro call with our talent team
- A competency-based interview with the hiring manager
- A values interview with department director
- An executive interview with our COO and CEO
Salary benchmarks
Our take
Octopus Money believes that offering financial coaching to employees is the most effective way to improve their financial well-being. The company is a financial coaching start-up that aims to make useful financial advice accessible to everybody. According to the company, the employees who use its service - numbering at over 250,000 - save, on average, around £9700 per year.
The company differentiates itself through its business model - the service is free, and the company adopts upselling techniques. Octopus Money can easily be implemented by employers within their organisations, giving each employee their own expert financial coach for free. According to the company, most employees will then choose to upgrade their plans and become paying customers.
The business was formerly called Hatch and has been acquired by the Octopus Group. It also powers financial services firms aligned with its values to complement its financial coaching products, covering more bases to draw in a wider customer reach. Octopus Money already counts SecretEscapes, Epson, and Octopus Energy among its growing client base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 18 day “work from anywhere” allowance every year (you can choose to work from home or anywhere, including other countries)
- 6% company pension
- Enhanced maternity, paternity, adoption or shared parental leave, if you’ve been with us for at least 15 months: 6 months fully paid leave for primary carers, 2 months fully paid leave for secondary carers
- Private health insurance through Aviva
- Employee Assistance Programme offering a 24/7 confidential advice line for you and your immediate family members
- Discretionary up to 10% bonus at the end of each financial year, based on the performance of the company
- Access to the Octopus Group Share Incentive Plan
- Paid therapy via Spill
Company values
- Make Every Conversation Matter - We care deeply about how we make customers and colleagues feel – on every call, email, screen and event. It won’t always be perfect, but we’ll always work harder to keep making it better.
- Move with Urgency and Focus - We’re impatient to make remarkable things. We focus on what matters most, make fast initial progress and then iterate forward.
- Own It - We take full ownership of our work – from the smallest detail to the final outcome. We have the courage to break new ground, to hold ourselves and each other accountable, to tackle challenges head-on and find solutions that make a lasting impact.
Company HQ
Holborn, London, UK
Articles
Leadership
Ruth Handcock
(CEO)Founding member of Tandem Bank, former CEO of Octopus Investment and chairperson for Octopus Legacy, Seccl, amicable.
Diversity, Equity & Inclusion at Octopus Money
- We believe in equal financial education for everybody, no matter their background. We pride ourselves on building an inclusive working environment where diversity is celebrated. We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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