Account Director, CTI Digital
£50-55k
Web development & digital marketing agency
Job no longer available
Web development & digital marketing agency
101-200 employees
Job no longer available
£50-55k
101-200 employees
Company mission
To help ambitious brands create immersive digital experiences and drive demand.
Role
Who you are
- To thrive in this role, you need to be a proactive go-getter who is happy working independently but keen to contribute to the wider team. You should be a confident communicator who can build trusted working relationships and adapt quickly to changing priorities
- ✔️ Experienced in account planning: You have strong skills in account planning and forecasting, with a detailed approach to opportunity tracking
- ✔️ Commercially savvy: You have the initiative to spot business opportunities based on a deep knowledge of the client and their sector
- ✔️ Tech-aware: You possess a broad knowledge of digital marketing and website development trends to hold meaningful conversations with stakeholders
- ✔️ A problem solver: You have strong conflict resolution and negotiation skills, able to coordinate with business teams to drive decisions
- ✔️ Highly organised: You are calm under pressure and able to work in a fast-paced environment
- ✔️ Tool proficient: You have experience with the Atlassian suite and Hubspot (or similar CRM applications)
- ✔️ A clear communicator: Whether spoken, in emails, or presentations, you communicate with confidence and clarity
- We’re challenging the 'Gender Confidence Gap,' which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn’t check every box in the rol
What the job involves
- Client Services at CTI is more than account management; we are the champions of our client's perspective. We act as the vital link between external expectations and internal objectives, ensuring we deliver value while maintaining commercial consciousness
- As senior members of the team who lead by example, our Account Directors work independently but love to get stuck in and contribute to team initiatives
- You will work alongside our subject matter experts - from developers to strategists -fostering internal relationships to produce the best outcomes for both the business and the client
- As an Account Director, you will have overall ownership of and responsibility for meeting the revenue and client satisfaction KPIs for your assigned accounts
- You will act as a true business partner, helping drive your clients' roadmaps by understanding their business, marketplace, and objectives
- This is a commercially focused role, but expect a little bit of everything. You will be the catalyst for getting things done, creating strategic plans, and ensuring we hit targets while safeguarding client happiness
- 📊 Own the numbers: You’ll have ownership of client targets and the implementation of strategic account plans to deliver value for the client and revenue for CTI
- 🤝 Build partnerships: You will understand your clients' budgeting cycles and foster a true partnership approach, ensuring CTI has relationships at all levels of the client business through effective stakeholder mapping
- 🗺️ Drive strategy: You’ll lead and schedule strategically focused Quarterly Business Reviews (QBRs) to showcase proactive thinking and formulate roadmaps for future work
- 📢 Be the voice: Champion the voice of the client within CTI to ensure we deliver in line with expectations, while acting as the interface that connects clients with our relevant SMEs
- Spot opportunities: You will proactively research market and competitor trends to foster value-driven thinking and introduce clients to CTI's full service offering in a tailored way
- 📝 Manage the commercial detail: You will take ownership of commercial contracts and proposals, ensuring quality and clearly articulating client value
- 🔥 Solve problems: When things don't go exactly to plan, you will act as an escalation point, confident in challenging thinking and resolving conflicts
Application process
- Application Deadline: January 30, 2026
Our take
CTI Digital is one of Manchester's leading full-service digital agencies, known for helping ambitious brands turn big ideas into results. With more than two decades of experience, the company has built a strong reputation for combining creativity with technical expertise. And as technology continues to reshape how organisations connect with their audiences, CTI plays a key role in guiding that transformation.
From strategic consultancy and web design to digital marketing and AI-driven innovation, CTI offers a wide range of services designed to flex and scale with clients' needs. The agency's work spans industries (partnering with names like Chester Zoo, Mind, Little Green, and De Vere Hotels) to deliver everything from engaging websites and eCommerce platforms to data-led campaigns that drive serious growth.
In 2025, the company entered an exciting new chapter, with the appointment of a new CEO bringing fresh entrepreneurial energy and a deep understanding of emerging technologies. The move to a new, collaborative Manchester headquarters reflects the company's continued investment in its people and culture. With its growing team and clear focus on digital transformation, CTI is certainly one to watch in the next wave of innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Time to Recharge: We understand that you need time away to live your life. Our generous holiday allowance gives you the freedom you need to get away from your screen, explore new places, and return to work feeling refreshed and inspired. Whether you're planning a trip with the family or just need to switch off for a long weekend, we ensure you have the time to do it.
- Hybrid & Flexible Working: We believe you do your best work when you have flexibility. That's why we operate on a flexible hybrid model, with teams deciding what works best for their collaboration. Whether you're in the office or at home, we trust you to get the job done.
- Health & Wellbeing: We provide comprehensive support for your health. You'll receive discounted medical, dental, and optical coverage through our health cash plan - plus access to a proactive wellbeing programme with confidential counselling and mindfulness resources. Because a healthy team is our greatest asset, and we're committed to investing in it.
- Rewards & Recognition: We provide comprehensive support for your health. You'll receive discounted medical, dental, and optical coverage through our health cash plan - plus access to a proactive wellbeing programme with confidential counselling and mindfulness resources. Because a healthy team is our greatest asset, and we're committed to investing in it.
- Top of the line equipment: We’ll set you up with the right tools to do your best work - starting with a MacBook Pro, 4K monitors, and the right tools & software to get the job done.
Company HQ
Deansgate, Manchester, UK
Leadership
Christopher Burgess
(CEO)Christopher is the Founder and CEO of Future Technology and Shoot Connect. Previously he spent 3 years at Findel as a Project Lead. Prior to that, he spent 16 years at CB Information Systems as a Managing Director and CEO.
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