Product Operations Analyst, Chip
£30k
+ Discretionary share option bonus every 6 months
2-3 days a week in office (Shoreditch, London)
Investing and savings app
Be an early applicant
Investing and savings app
201-500 employees
Be an early applicant
£30k
+ Discretionary share option bonus every 6 months
2-3 days a week in office (Shoreditch, London)
201-500 employees
Company mission
To build wealth for our generation.
Role
Who you are
- Microsoft Excel / Google Sheets - Basic to Intermediate
- Willingness to learn and drive efficiency
- Numerate with an analytical mind and strong problem-solving skills
- Meticulous with attention to detail
- Proactive with our core value “Make it Happen” in mind
- Fast learning, with the ability to multitask and prioritise workload appropriately
- Smart, with the ability to find solutions independently
- SQL - Basic level
- SQL - Intermediate level (+ knowledge of Python is desirable)
- You have worked in a tech environment before or have a strong interest in FinTech (think challenger banks, crypto and app-based investing)
What the job involves
- You’ll be responsible for monitoring the product functionality, investigating bugs, working with the CS team, and setting up queries and adhoc data analysis whilst working alongside the product, CS, marketing and engineering teams to make sure the users are getting the best experience possible
- As we grow, we will be adding more people to the team
- This will allow the successful candidate to refine their role
- Analyse data using SQL
- Provide data extracts, analysis and dashboard reporting to all areas of the business, helping to determine opportunities and support solutions
- Assist the wider business in providing the best customer support they can
- Develop, optimise and action daily operational process controls
- Monitor internal and third-party functionality
- Timely and accurately deliver regular operational tasks and processes
- Investigate,help diagnose and resolve issues
- Automate recurring MI and optimise processes using SQL and Python
Application process
- Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future
- Although we’re in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile
- We’re sure you’ve got the right skills, otherwise you would have stopped reading by now, so let us be clear on what will make us want to work with you
- We want a real person, with interests outside of work, to join our team
- You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us
- At the interview stages we will be looking for empathy, eq, fun stories, and ability to smile even when things are tough
- 1. Video Screen with someone from our Talent team
- 2. Technical interview with some of the team
- 3. Video interview with the hiring manager
- 4. Final interview with VP of Operations
Salary benchmarks
Our take
Chips offers a free app designed to make saving as easy as spending. Utilising an AI-driven system, the app calculates how much users could save, provides an option to decline, and automatically transfers the selected amount to the user's Chip account, streamlining the saving process.
To date, Chup's users have collectively saved over £800M, showcasing the product's popularity. The enthusiasm for Chip is evident, having raised a total of £43.5M with over 27.5k shareholders.
The company has bolstered its team with strong hires from notable organisations such as Purplebricks, Deposit Solutions, Barclays, Funding Circle, and Monzo, positioning Chip for significant growth. However, the challenge lies in remaining relevant amid a competitive landscape of savings and investment accounts. To address this, Chip continuously innovates its investment product to help users effectively build wealth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
35% female employees
0% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Dec 2023
$6.5m
LATE VC
Nov 2022
$4.6m
CONVERTIBLE
Total funding: $80.7m
Company benefits
- Discretionary share option bonus
- Workplace pension scheme
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- We are an equal-opportunity employer and value diversity
- Flexible working arrangements
- Unlimited holiday (policy not to count) ✈️
- Annual £1500 Personal Learning Allowance
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
Company values
- Be Accountable - Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
- Be Bold - Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
- Be Collaborative - Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
Company HQ
London, UK
Articles
Leadership
Simon Rabin
(Co-Founder & CEO)Previously co-founded Roamer. Prior to that, they were a Director at Txt2buy and a Marketing Manager at Unibutler.
Alex Latham
(Co-Founder & CMO)Previously worked in Marketing at Maxim and as Head of Growth at Pineapple Punk.
People progressing
Leena joined Chip in 2019 as an Operations Analyst and was promoted to Technical Product Owner just under 2 years later. Further promoted to Associate Product Manager in January 2023!
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