Operations Internship, Helpling
Online marketplace for cleaning services
Posted today
Online marketplace for cleaning services
201-500 employees
Posted today
201-500 employees
Company mission
Helpling's mission is to make booking an experienced local service provider easier than ever before.
Role
Who you are
- Currently enrolled in a degree programme in Business Administration, Economics, or a related field. A specialisation in Operations is a plus
- Confident user of Google Workspace (Sheets, Docs, Slides) and Slack. Prior experience or familiarity with Figma is a plus
- Highly organized approach with strong attention to detail. You have a proactive attitude and do not wait to be told what needs doing
- A team player who is comfortable jumping between tasks and supporting different stakeholders in a dynamic environment
- Clear and precise written and verbal communication skills, with fluent English (C1/C2) and good German (B1/B2)
What the job involves
- As our Intern in Operations (all genders), you will play an active role in keeping our daily business running smoothly.
- You will collaborate closely with cross-functional teams, acting as a key link between data, customer success, and provider support.
- By jumping into day-to-day coordination, spotting inefficiencies early on, and documenting evolving processes, you will directly contribute to scaling our services
- Operational Support: Support the ops team with day-to-day tasks across different areas of the business, coordinate workflows between teams (Data Reporting, Customer Success, Provider Support), flag bottlenecks, and execute ad-hoc projects
- Process Documentation: Structure, write, and update internal processes and SOPs as our workflows evolve; build clear playbooks and reference materials to keep the operations function organized
- Reporting & Tracking: Pull accurate reports, maintain operational dashboards and data logs, and ensure that key metrics are tracked, formatted, and delivered on time
Our take
Everybody needs household services at some point whether it is for the occasional moving day or weekly cleaning, but it can be difficult to find a local serviceman. Advertisements are everywhere online and in paper formats, but there is usually no way to verify the competence or good-natured intentions of the worker.
Helpling provides an online marketplace for finding local cleaners, gardeners, constructors, and other workers, allowing users to book on-demand help from their smartphones. Prices and ratings allow users to search for workers that fit their preferences whilst helping provide positive reputations for successful workers, and Helpling provides liability and theft insurance to ensure that all services are conducted safely and legitimately.
Whilst various other local service marketplaces are tackling similar challenges, Helpling has an unmatched scale in the industry, with verified workers and services operating in ten different countries. Furthermore, the combination of an easy-to-use mobile application, quality control, and insurance encourages users to migrate away from the minefield of informal advertisements and towards a regulated and formal framework for home services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2019
$23m
SERIES D
Mar 2017
$11.5m
SERIES C
Total funding: $96.5m
Company benefits
- The possibility of hybrid working
- Monthly employee and pulse surveys to measure your satisfaction
- Flexible working times
- Extra days off for child sickness
- Visa guidance
- Fresh fruits and vegetables
- Weekly yoga clas
- Training sessions and team building activities
Company HQ
Government District, Berlin, BE
Leadership
Philip Huffmann
(Co-founder)Experienced as Interim Head of Product for StyleHaul, Inc. Co-founded Helpling in 2014.
Salary benchmarks
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