Customer Onboarding Manager, Leapsome
North America
$90-120k
+ Bonus and VSOP
2 days a week in office
AI-powered HR software and people platform
Be an early applicant
AI-powered HR software and people platform
101-200 employees
Be an early applicant
$90-120k
+ Bonus and VSOP
2 days a week in office
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
- You are fluent in English
- You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus
- You’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiences
- You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues
- You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail
- You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools
- You are curious and excited about using AI tools to enhance your workflows and drive scalable impact
- You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes
- You’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team
- You have a proven track record of closing complex sales cycles and driving new business revenue
- You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for them
- You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space
- You are heavily aligned with our company values
- Bonus: You have previous experience in HR tech
- Bonus: You have a passion for coding/writing scripts and/or for interpreting data
- Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What the job involves
- As a Customer Onboarding Manager, you will play a key role in helping our customers unlock the full value of Leapsome’s People Enablement and HRIS platform from day one
- You’ll guide our customers through the initial setup and configuration of the platform, ensuring a seamless technical implementation and adoption experience
- You’ll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organizations
- You will act as a trusted partner — delivering implementation support, driving admin engagement, and educating customers on best practices for setting up and using Leapsome
- You may also deliver training sessions, especially for managers, to ensure confidence and clarity in using the platform
- This role requires a mix of technical problem-solving, project management, and stakeholder engagement
- You’ll regularly harness AI-powered tools to deliver scalable and personalized onboarding experiences, create implementation resources, and identify opportunities to improve internal onboarding processes
- Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS
- Project managing implementation timelines across multiple accounts simultaneously
- Collaborating with customer stakeholders to tailor platform configurations to their workflows
- Troubleshooting setup issues and coordinating with Product and Support teams where needed
- Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers
- Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates)
- Leveraging AI tools to personalize training materials and improve efficiency
- Providing a smooth transition to Customer Success post-onboarding
Application process
- Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise!
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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