Client Success Manager, GB Group
Loqate
More information about location
Digital identity and fraud solutions
Posted today
Digital identity and fraud solutions
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To balance the growing need for a frictionless digital customer experience with the increasing risk of fraud and financial crime.
Role
Who you are
- Proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment
- Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually
- Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact
- Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo
- Detail-oriented with a strong focus on process improvement and operational excellence
- Comfortable working in a fast-paced, evolving environment with multiple stakeholders
- Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus
What the job involves
- As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts
- This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments
- The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion
- This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization
- Lead the customer onboarding process to ensure a seamless and successful implementation experience
- Identify and track customer KPIs, partnering with clients to help them achieve their business goals
- Build and maintain trusted advisor relationships with customers and key stakeholders across all segments
- Conduct regular account reviews to assess performance, identify opportunities, and reinforce value
- Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk
- Manage annual account renewals, focusing on revenue retention and identifying growth opportunities
- Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue
- Serve as a liaison between customers and the Product team, providing feedback to inform the product roadmap and future enhancements
Our take
Founded in 1989 as a mailing system in Cheshire, GBG became an information management company before several acquisitions and name changes led it full circle back to operations under GB Group - or GBG. Now valued at $1.7B, the company created an international identity verification service that is its current leading product.
With 21 countries under its wing and companies such as IBM and HSBC using its services, GBG simplifies employee onboarding, cyber security, and personal data protection with a friction-free digital platform.
With international revenues steadily growing, GBG managed to navigate the market from acquired startup to company-acquiring global leader. However, the rocky economic climate in the UK has led to GBG's purchase by US private equity firm GTCR in September 2022, a growing trend among foreign companies in the UK tech industry. Since then, however, GBG has gone on to win contracts with award-winning companies like Shoplazza, indicating that it has retained its momentum post-acquisition and is ready to continue upwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Leadership
Dev Dhiman
(CEO)Dev has been with GBG since 2020, initially joining as a Managing Director of Asia Pacific before becoming CEO in 2024. They previously spent 12 years at Experian in various Directorial roles and 3 years at Deloitte UK as a Senior Associate and Assistant Manager.
Salary benchmarks
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