Senior Product Manager, Patreon
Access & Identity
$180-270k
+ Offers Equity
More information about location
2+ days a week in office
Funding platform for creatives
Open for applications
Funding platform for creatives
1001+ employees
Open for applications
$180-270k
+ Offers Equity
More information about location
2+ days a week in office
1001+ employees
Company mission
To put creators in control of their work and their futures by strengthening the bond between them and their communities.
Role
Who you are
- 6+ years of product management experience, with deep expertise in identity, access management, fraud prevention, or security
- Proven track record of delivering complex, cross-functional initiatives from strategy through execution
- Experience building or integrating identity verification, fraud detection, KYC/AML systems, or authentication flows
- Strong technical foundation with the ability to collaborate effectively with engineering teams and make informed technical tradeoffs
- Comfort working with data science, ML-driven systems, and risk scoring models
- Exceptional communication skills and ability to influence across product, engineering, design, legal, and compliance organizations
- Ability to balance competing priorities: security vs. user experience, compliance requirements vs. product velocity, innovation vs. technical debt
- Bachelor's degree in Computer Science, Engineering, or related field preferred
What the job involves
- We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Access & Identity to support our mission
- The Access & Identity team protects millions of user accounts from compromise, secures billions of dollars in creator earnings, and ensures that Patreon exceeds all standards for handling private data and account security
- Collectively, these systems are critical to how Patreon builds and maintains trusts with creators and fans
- Patreon is looking for a Product Manager, Access & Identity to own the strategy and execution of our identity and access management capabilities
- In this role, you'll lead critical initiatives across account integrity, fraud prevention, and regulatory compliance
- You'll build defenses against account takeovers, ship self-resolution account recovery flows, and leverage AI-powered systems for authentication and identity verification to protect our community at scale
- This person will also lead our Anti-Money Laundering and KYC/KYB efforts, which rely on accurate identity information for each of our creators
- Your work will directly impact creator trust, reduce fraud loss, and ensure Patreon meets evolving regulatory requirements
- Own the roadmap for Patreon's KYC (Know Your Customer) and KYB (Know Your Business) programs, ensuring we meet AML requirements and support tax reporting
- Ship self-serve account recovery flows, new login alerts and other systems that empower users to protect themselves
- Lead efforts to ensure user identity data and related PII are properly tagged and gated by appropriate data privacy controls, internally and externally
- Improve detection and observability across auth, sessions, and sensitive actions (payouts, password changes); Partner with Fraud Ops on better tooling and automated controls
- Reduce ATO-related monetary loss through strategic deployment of step-up authentication, device fingerprinting, and risk-based friction
- Define success metrics and KPIs—from ATO loss rates to authentication success rates—and use data to drive continuous improvement
- Create clarity across Product, Engineering, Design, Legal and Ops by articulating decisions, tradeoffs, and rationale in simple, compelling narratives
- Partner with GTM teams to understand fraud patterns and compliance needs, translating them into product improvements
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(Co-Founder & CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(Co-Founder, CTO & President)Worked in Analytics and Engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
Salary benchmarks
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