Bilingual Partner Growth Specialist, Too Good To Go

• Bilingual or business proficiency in Spanish
• Experience in a B2B client-facing role, such as Sales, Account Management or Customer Service
• Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets
• Analytical and used to work with KPIs and targets
• Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
• A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
• Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
• Excellent interpersonal and communication skills An empathetic and patient approach
• Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time
• A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
• A team-player who is keen to learn, collaborate and bring your ideas to the table

Desirable

• The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance
• You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspire them towards a more sustainable behaviour, to help us grow our mission
• Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners
• Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved
• Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience
• Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore
• Collaborate with Sales to ensure the successful onboarding of partners
• Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner
• Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements. Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education
• Be a team player: offer coverage for other partner managers who are out of office, assist with projects, occasionally host weekly team meetings, etc