Senior Technical Writer and Knowledge Manager, Glean
$120-180k
Office located in Palo Alto, CA
Enterprise search and knowledge management
Open for applications
Enterprise search and knowledge management
201-500 employees
Open for applications
$120-180k
Office located in Palo Alto, CA
201-500 employees
Company mission
To bring people the knowledge they need to make a difference in the world.
Role
Who you are
- We’re looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly
- You’re inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users
- 7+ years of experience in technical writing, preferably within the SaaS industry
- You're comfortable owning the documentation experience from concept through to publish and enjoy taking projects from 0 to 1
- You have technical know-how and are comfortable with code, especially APIs
- You care about the knowledge management field and enhancing our customers experience with great documentation
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
- You're comfortable with ambiguity and documenting nascent feature offerings
- Bachelor's degree in Technical Writing, English, Communications, Engineering, or a related field
- Demonstrated ability to create clear, concise, and comprehensive technical documentation
- Excellent project management and organizational skills, with the ability to prioritize and manage multiple projects simultaneously
- Strong communication and interpersonal skills, with experience working with engineering teams and other stakeholders
- Proficiency in documentation tools and technologies, such as Zendesk, Confluence, markdown, etc. Experience with Trust Portals, ex. Safebase, Conveyor
- Familiarity with GitHub, GitLab, or similar tools
- Ability to work with languages such as Markdown, HTML, XML, CSS, or YAML to write, edit, and troubleshoot deliverables
- Experience creating visuals such as workflow, integration, entity diagrams using common tools like Lucidchart, Mermaid, or Visio
- Familiarity with best practices in technical writing, for example, single sourcing, following a department style guide, and writing for localization and accessibility
- Familiarity with common productivity and communication tools (Jira, Confluence, Slack)
What the job involves
- Glean is seeking our first Senior Technical Writer to build out our cross-functional technical writing and documentation practice
- Join us to shape the future of knowledge management and revolutionize how we approach and manage information
- You will create organized and professional content in partnership with R&D that is tailored to a plethora of users
- You will also work closely with cross-functional team members in GTM (Sales, Customer Success, Marketing) to ensure a single source of truth for all technical documentation across Glean
- This role (and subsequent team you will build) will oversee both internal and external technical documentation, processes, and tooling with input from all business areas ensuring the system and content is functional, up-to-date, and aligned with our platform and roadmap
- Develop and maintain the source of truth for comprehensive technical documentation in partnership with our engineering and product teams for pre-sales and post-sales processes, including user guides, help articles, system overviews, developer relations, and integration instructions
- Define and implement the content information structure, including where documents should live and how they should be organized
- Collaborate closely with engineering leads on documentation process improvements, documentation discoverability, and long-term knowledge management
- Collaborate with the engineering team and other stakeholders to gather necessary information and ensure the accuracy of technical documents
- Establish and maintain a consistent tone and style across all technical documents, ensuring a highly professional and easy-to-understand presentation
- Continuously update and revise documentation to ensure alignment with the latest product updates, features, and best practices
- Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
- Champion continuous improvement by measuring the impact of technical documentation efforts through various metrics and analytics
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having only emerged from stealth in 2021, it received a $1 Billion valuation in early 2022, thus achieving unicorn status, and has received nearly $400 million in funding so far. The SaaS platform is already used by some major companies including Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. Its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$260m
SERIES E
Feb 2024
$200m
SERIES D
Total funding: $655m
Company benefits
- Medical, dental, and vision for you and yours
- Competitive compensation and stock options
- 401k contribution
- Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
- Company events, from weekly happy hours to our annual company retreat
- Flexible hours, unlimited PTO, and company-wide winter break shutdown
- Transparent culture
- Learning and development stipend
- Free meals with lunch and dinner options every day
Company values
- One together – We leave our egos behind to forge a trusting, inclusive, and transparent environment
- Customer obsessed – We relentlessly work to solve customer problems and focus on product quality and excellence
- Owners – We take responsibility for our company, product, and culture, leaving things in a better state
- Think big, start small – We dream big and solve hard problems through continuous learning and rapid iteration
- Beyond boundaries – We are eager to learn and grow. We help each other thrive and aren’t afraid to try new things
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Arvind Jain
(CEO)Former Engineer at Google and Microsoft. Is the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
Piyush Prahladka
(Software Engineer)Prior to joining the co-founding team at Glean, they worked as a Senior Staff Software Engineer at Google, then as an Engineering Lead at Uber.
Tony Gentilcore
(Product Engineering Lead)Former Developer at At&T and TJC Labs. For ten years, served as a Senior Staff Software Engineer at Google, including a spell as Founder and Tech Lead / Manager of the Chrome Speed Team.
TR Vishwanath
(Engineering Lead)Before co-founding Glean, was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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