Senior Technical Writer and Knowledge Manager, Glean
$120-180k
Office located in Palo Alto, CA
AI-based search engine connecting enterprise data
Job no longer available
AI-based search engine connecting enterprise data
1001+ employees
Job no longer available
$120-180k
Office located in Palo Alto, CA
1001+ employees
Company mission
To expand human potential to do extraordinary work.
Role
Who you are
- We’re looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly
- You’re inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users
- 7+ years of experience in technical writing, preferably within the SaaS industry
- You're comfortable owning the documentation experience from concept through to publish and enjoy taking projects from 0 to 1
- You have technical know-how and are comfortable with code, especially APIs
- You care about the knowledge management field and enhancing our customers experience with great documentation
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
- You're comfortable with ambiguity and documenting nascent feature offerings
- Bachelor's degree in Technical Writing, English, Communications, Engineering, or a related field
- Demonstrated ability to create clear, concise, and comprehensive technical documentation
- Excellent project management and organizational skills, with the ability to prioritize and manage multiple projects simultaneously
- Strong communication and interpersonal skills, with experience working with engineering teams and other stakeholders
- Proficiency in documentation tools and technologies, such as Zendesk, Confluence, markdown, etc. Experience with Trust Portals, ex. Safebase, Conveyor
- Familiarity with GitHub, GitLab, or similar tools
- Ability to work with languages such as Markdown, HTML, XML, CSS, or YAML to write, edit, and troubleshoot deliverables
- Experience creating visuals such as workflow, integration, entity diagrams using common tools like Lucidchart, Mermaid, or Visio
- Familiarity with best practices in technical writing, for example, single sourcing, following a department style guide, and writing for localization and accessibility
- Familiarity with common productivity and communication tools (Jira, Confluence, Slack)
What the job involves
- Glean is seeking our first Senior Technical Writer to build out our cross-functional technical writing and documentation practice
- Join us to shape the future of knowledge management and revolutionize how we approach and manage information
- You will create organized and professional content in partnership with R&D that is tailored to a plethora of users
- You will also work closely with cross-functional team members in GTM (Sales, Customer Success, Marketing) to ensure a single source of truth for all technical documentation across Glean
- This role (and subsequent team you will build) will oversee both internal and external technical documentation, processes, and tooling with input from all business areas ensuring the system and content is functional, up-to-date, and aligned with our platform and roadmap
- Develop and maintain the source of truth for comprehensive technical documentation in partnership with our engineering and product teams for pre-sales and post-sales processes, including user guides, help articles, system overviews, developer relations, and integration instructions
- Define and implement the content information structure, including where documents should live and how they should be organized
- Collaborate closely with engineering leads on documentation process improvements, documentation discoverability, and long-term knowledge management
- Collaborate with the engineering team and other stakeholders to gather necessary information and ensure the accuracy of technical documents
- Establish and maintain a consistent tone and style across all technical documents, ensuring a highly professional and easy-to-understand presentation
- Continuously update and revise documentation to ensure alignment with the latest product updates, features, and best practices
- Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation
- Champion continuous improvement by measuring the impact of technical documentation efforts through various metrics and analytics
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having emerged from stealth in 2021, it received a $1B valuation in early 2022, thus achieving unicorn status. Since then, the company has gone on to raise substantial funding and bring its valuation up to $7.2B in 2025. With this impressive growth, its secured some big name customers like Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. And its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(Co-Founder & CEO)Former Engineer at Google and Microsoft. Arvind is also the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
TR Vishwanath
(Co-Founder & CTO)Before co-founding Glean, TR was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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