Desktop Support Technician, Behavox
Communication surveillance for security & compliance
Be an early applicant
Communication surveillance for security & compliance
101-200 employees
Be an early applicant
101-200 employees
Company mission
To use artificial intelligence to pinpoint and identify illegal, immoral and malicious insiders and protect the workplace and digital headquarters.
Role
Who you are
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- 3+ years of hands-on desktop support and helpdesk experience
- 3+ years of experience working with desktop mgmt software for laptops MDM
- 2+ years of experience working with ticket queues and internal or external SLA's
- Experience in designing and proposing technology solutions to address business problems
What the job involves
- As a Desktop Support Technician at Behavox, you will play a vital role in optimizing and managing enterprise technology solutions to meet internal business needs and ensure smooth operational performance
- You’ll be responsible for administering internal toolset, enhancing service levels, and driving best practices in security, quality assurance, and team communication
- This role calls for a proactive approach to managing and automating workflows, as well as the ability to suggest improvements to support systems and processes
- Work with a variety of enterprise technology solutions addressing customer internal facing business requirements through an optimal combination of managing tools available in the workspace and providing automation recommendations
- Drive and improve the entire internal Behavox enterprise toolset, manage your own workload, and provide recommendation on how we can improve service level agreements and metrics
- Implement and enforce implementation best practices such as security posture, comprehensive internal quality assurance, rollout staging through lower environments where applicable,and intra-team communication protocols
- Drive day-to-day administration of ones workload and ownership of corporate tools and systems such as Google, Highspot, SFDC, Hubspot, LinkedIn Campaign Manager, Google Ads, etc
- Run regular reviews of desktop support systems, inventory, performance, in order to identify and suggest to the Marketing leadership team areas for improvement
Application process
- During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment
- We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies
- The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers
Our take
The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.
The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.
Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released throughout 2023, keeping the platform up-to-date with developing tech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
36% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2020
$100m
LATE VC
Dec 2018
$70m
LATE VC
Total funding: $179.9m
Company benefits
- Equity & ownership
- Options as a reward for making great contributions to the company and our customers
- Health insurance for the whole family, free of charge
- World-class relocation program with visa and citizenship sponsorship
- Great office culture
- OKR-based management
Company values
- Commit to Deliver
- Be Fearless!
- Create the Future
- Compete, Together
- Pursue Excellence
Company HQ
Financial District, New York, NY
Articles
Leadership
Erkin Adylov
(CEO)Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.
Slav Slavinski
(Chief of Staff)Previously a corporate finance executive, who also trained as a software developer.
People progressing
Joined as Legal and Compliance Intern and promoted three times to Head of Account Management (EMEA & APAC) within two years. Promoted twice more to Chief Customer Intelligence Officer after two further years.
Joined as Legal and Compliance Specialist, being promoted to Head of Account Management after one year and again to Chief Revenue Officer after one year.
Yulia Volkova
Joined as Data Analyst and promoted to Senior Data Analyst after two years.
Salary benchmarks
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Diversity, Equity & Inclusion at Behavox
- Behavox is focused on bringing the brightest and most inspirational talent together from all over the world. We already have employees from over 30 different countries providing the diversity of perspectives that have been instrumental to our continued innovation in AI technology
- Behavox values diversity and believes that it contributes to business success. The promotion of diversity within the company helps to: a) Generate an inclusive workplace; b) Encourage employee retention; c) Improve the company’s ability to attract, recruit and retain talented employees; d) Ensure equal opportunity for work and advancement; e) Encourage different approaches to problem solving, decision making, and forward planning
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