Senior Product Manager, Toast

• 5–8+ years of Product Management experience, with ownership over complex product areas or systems
• Experience working with SaaS platforms and GTM systems (e.g., Salesforce, HubSpot, Braze, Gainsight), including an understanding of integrations, data models, and system constraints
• Strong product instincts with a track record of building intuitive, user-centered experiences, even within internal or enterprise tools
• Ability to operate comfortably across both technical systems and business workflows, translating between stakeholders with clarity
• Demonstrated experience making data-driven decisions and owning outcomes tied to business impact (e.g., efficiency, conversion, revenue)
• Strong prioritization skills and ability to navigate ambiguity, breaking down complex problems into actionable plans
• Excellent communication and stakeholder management skills, with the ability to influence decisions across teams

Desirable

• As a Senior Product Manager, GTM Technology, you will own a critical domain within our GTM systems ecosystem — shaping both the strategy and execution of tools that directly impact revenue generation and customer experience.
• This role sits at the intersection of enterprise systems and modern product management, requiring someone who can navigate complex platforms like Salesforce while bringing a best-in-class, user-centered product mindset to internal tooling
• You’ll partner closely with Engineering, Design, Data, and cross-functional GTM stakeholders to build scalable, intuitive, and high-impact solutions — elevating our systems from functional tools to thoughtfully designed products that teams rely on every day
• Own the vision, strategy, and roadmap for a key area of Toast’s GTM technology ecosystem, aligning investments to company growth goals and GTM performance metrics
• Lead end-to-end product development across GTM systems — from discovery and problem definition through delivery, measurement, and iteration
• Partner with Sales, Marketing, Customer Success, and Revenue Operations leaders to deeply understand workflows, pain points, and opportunities for improvement
• Translate complex business processes (lead management, routing, quoting, lifecycle management, integrations) into scalable, well-designed product solutions
• Bring a modern product mindset to internal tools — prioritizing usability, speed, experimentation, and continuous improvement, not just feature delivery
• Drive improvements across core platforms such as Salesforce and adjacent GTM tools, ensuring systems are extensible, well-integrated, and optimized for performance
• Make informed prioritization and tradeoff decisions, balancing short-term business needs with long-term scalability and system health
• Partner closely with Engineering and Design to deliver high-quality solutions that meet both technical and user experience standards
• Define and track success metrics, using data to evaluate impact and continuously refine the product experience
• Influence cross-functional stakeholders and align teams around a clear product direction, driving accountability and measurable outcomes