Customer Experience Representative, 3Commas
Crypto-asset management platform
Be an early applicant
Crypto-asset management platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionize how people invest and trade.
Role
Who you are
- Excellent customer service, written and verbal communication skills with a passion to support customers through various channels
- Minimum of 2 years of experience in customer service
- Proven experience working with: Help Desk systems (Intercom / Zendesk), Notion, Google Workspace (Drive/Gmail/Sheets/Docs/Slides),Slack
- Understanding of cryptocurrency/blockchain-related terminologies and trends
- Previous experience with trading Cryptocurrencies and associated tools such as charting software and using technical analysis indicators
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter who is comfortable with some ambiguity within a fast-paced environment
- Ambitious to improve skills and realise your full potential with training to develop and grow from a basic to higher level within the team
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Schedule flexibility as we evolve to meet the growing demands of our customers. Initial and/or future shift assignments may include evenings and weekend hours
- Fluent in English
What the job involves
- As Customer Experience Representative, you will be empowered to help our customers with a range of needs from simplistic to more complex issues. This work will carry across many topics encompassing crypto trading, administrative issues, and exchange-specific issues
- Your job is not only to help our customers but to help us learn as a company from each interaction so that we can make our customers’ experience as effortless as possible within a dynamic and fast-paced environment
- Customer Support: Delivering an outstanding customer experience for customers through inbox conversations via various channels, including live chat & email
- Product Expertise: Growing your crypto services expertise as you develop deep subject mastery of crypto trading and exchanges
- Proactive User Engagement: Driving continuous improvement to delight customers, acting as the voice of the customer to identify and communicate better ways to serve our customers and improve our product
- Team Collaboration: Work closely with other support representatives and Community Moderators to ensure consistency, high quality customer service and proper escalation of feedback received from our users
Our take
Crypto trading can be a labour intensive and time consuming process, so 3Commas sets out to solve this problem with its automatic crypto trading platform. The platform allows users to trade continuously and automatically using trading "bots". Its centralised approach is designed to help users to stabilise their crypto earnings, with bots operating across exchange platforms like Binance and Coinbase.
Boasting over 220,000 users, the popularity of the platform is testament to the growing demand for faster and more accessible crypto trading solutions. Despite security concerns in 2022 over 3Commas staff leaking API keys, the company went on to enjoy substantial funding that same year. This is being used to improve its machine learning and expand its research and development team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2022
$37m
SERIES B
Nov 2020
$3m
SERIES A
Total funding: $40m
Company benefits
- Flexible schedule
- In-house lessons for your crypto-trading skills
Company HQ
Sadama, Tallinn, Harju County
Leadership
Yuri Sorokin
(CEO & Founder)Previously served as Co-founder and Chief Operating Officer of Smile Research. Also co-founded Decommas.io.
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