Staff Product Manager, LegalZoom
Sales & Support Platform
$139.1-185.4k
Online legal advice platform
Be an early applicant
Online legal advice platform
1001+ employees
Be an early applicant
$139.1-185.4k
1001+ employees
Company mission
To make legal help should be a fundamental right, easy to understand, afford, and access.
Role
Who you are
- Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Can you think strategically and set a vision, while also rolling up your sleeves to execute with the team? Have you built experiences that surprised and delighted your customers?
- 6+ years of experience as a product manager, collaborating closely with Engineering, Design, Data Science and other cross-functional partners
- A deep user empathy for both internal and external customers
- You are an end-to-end problem solver. From product discovery in situations with high ambiguity up to the point of post-launch monitoring
- Excellent "data skills". You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data-backed perspectives
- Experience building scalable, reliable and flexible platform products, preferably those that relate to Sales and Customer Support functions
- Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes
What the job involves
- In this role, you will partner with engineering, product, business, legal, and other cross-functional teams to define and build next generation platforms that enable our sales and support teams to scale
- You’ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our small business customers and truly unleash entrepreneurship
- Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources knowing that your customers are both internal (product and business leaders) and external (Small and Medium sized businesses and consumers seeking legal and compliance help)
- Dive deep and solve customer and platform problems while also synthesizing and providing executive level updates and recommendations
- Define and constantly refine your product roadmap. You will be balancing longer term transformational initiatives with nearer-term value delivery
- Be a trusted partner for your fellow product team members and all cross-functional groups
- Perform data analysis. You'll be tracking and constantly looking to optimize key metrics as they relate to the commerce domain
- Other duties as assigned
- Occasional travel may be required as needed
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer, with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
However, it has found space to grow its operations nonetheless, partially due to the rise in interest in digital solutions. An IPO in 2021 also enabled LegalZoom's growth, though in 2024 a class action is underway to investigate the company's significantly lowered share prices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Private healthcare
- Pension
- Eye care
- Discount legal fees
- Season ticket loan
- Cycle to work
- Fundraising match
- Life assurance
- Chill-out area
- Massages
- Office yoga
- Social events
Company HQ
Downtown, Glendale, CA
Leadership
Robert Shapiro
(Co-founder)Co-founder of ShoeDazzle.com and Chairman of the Brent Shapiro Foundation for Alcohol and Drug Awareness.
Brian Lee
(Co-founder)Co-founder of ShoeDazzle.com and The Honest Company. Previously Attorney at Skadden Arps. J.D of Law at UCLA School of Law.
Salary benchmarks
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