Director of Credit Risk, Relay
CA$187-231k
New York Salary range: $212.5K – $262.5K. Offers Equity
Online business banking and money management
Be an early applicant
Online business banking and money management
201-500 employees
Be an early applicant
CA$187-231k
New York Salary range: $212.5K – $262.5K. Offers Equity
201-500 employees
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- Min 5 to 7 years of hands-on experience in credit strategy and analytics, with direct ownership of underwriting policies and models. Deep experience in SMB underwriting – you’ve made or approved real lending decisions based on business fundamentals – is a plus
- Experience building or scaling credit products in a fintech or similarly fast-paced environment, including 0→1 or early-stage systems
- Strong grasp of credit infrastructure and data—comfortable working with APIs, vendor models, and translating risk-sharing agreements into financial outcomes
- Familiarity with alternative data sources (e.g., Plaid, accounting integrations, commercial bureaus) and how to incorporate them into underwriting
- Experience working with bank partners, regulators, or examiners in a credit context
- Strong operator with a bias toward ownership—you’re comfortable being accountable for both strategy and execution
- You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar
- You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering
- You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks
- You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you
- You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself
- You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward
- You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement
- Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you
- We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive
- If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner
What the job involves
- We're looking for a Director of Credit Risk to lead our Credit & Spend Management team. This team owns every credit and spend product Relay offers to small businesses—from charge cards and lending to the underlying credit infrastructure and the surrounding user experience
- We are deeply committed to this mission, and have built a cross functional tribe with embedded core product resources to see it through. You’ll lead this tribe, reporting to our CEO with full P&L accountability. The team spans risk, product, engineering, data, and design across four squads: Charge Card, Lending, Spend Management, and Credit Infrastructure
- This is not a strategy-only role. You’ll define the roadmap, build the credit engine, own underwriting direction, and drive outcomes across the full lifecycle—from acquisition through app flows and risk and portfolio management
- Lead the Credit & Spend Management tribe as a cross-functional GM, managing 6 to 8 direct reports and guiding embedded product, engineering, data, and design teams
- Build Relay’s in-house credit engine, including monitoring infrastructure and decisioning systems, reducing reliance on third-party underwriting over time
- Own credit policy and underwriting strategy, including exception handling, manual reviews, and escalations
- Expand the lending portfolio from a single product to a multi-product suite, owning performance from origination through charge-off
- Evolve the charge card proposition through structured experimentation and data-driven iteration
- Own the credit and debit P&L, driving sustainable growth while managing to risk and capital appetite
- Partner closely with banking partners, capital providers, and internal stakeholders to align on strategy, performance, and compliance
Application process
- Deadline to Apply: June 29, 2026 at 8:00 AM GMT+1
- Stage 1: A 60-minute Google Meet video call with a member of our Talent team
- Stage 2: A 60-minute Google Meet video call with the hiring manager
- Stage 3: A 60-minute Google Meet panel interview based on a take-home case study
- Stage 4: A 60-minute Google Meet video call with a member of our leadership team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2026
$50m
GROWTH EQUITY VC
May 2024
$32.2m
SERIES B
Total funding: $101.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
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