Provider Success Manager, Grow Therapy
$114.3-140.8k
Tech-enabled mental health group
Job no longer available
Tech-enabled mental health group
1001+ employees
Job no longer available
$114.3-140.8k
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- You have 5+ years of Customer Success Operations and Program Management experience
- You have 3+ years of previous management experience in a customer success role with direct reports
- You have experience with CRM systems, preferably Hubspot
- Familiarity with tools like Retool and Intercom is a plus
- You're comfortable working with spreadsheets and data, using insights to make strategic decisions for your team
- You excel in fast-paced, dynamic environments, and adapt easily as priorities shift
- You’re a collaborative team player who values camaraderie and shared success, and your colleagues see you as a reliable partner and a source of encouragement
- You’re passionate about transforming the mental healthcare landscape and you’re always connecting your work back to the importance of the Grow Therapy mission
What the job involves
- We’re looking for a highly motivated, strategic, and people-focused Provider Success Manager to join our Provider Experience team
- In this role, you will lead a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction across our network
- You’ll play a critical role in optimizing day-to-day operations, building cross-functional relationships, and scaling key programs that support our provider success team
- Manage and develop a High-Performing Team of 7-10 Provider Success Reps
- Maintain and evolve the Thriver Program, identifying ways to recognize and support top-performing providers
- Partner closely with teams across Credentialing, Product, Finance, Clinical Excellence, and other Provider Experience functions to drive operational efficiency and elevate the provider experience
- Refine and implement scalable 1:1 account management strategies to deliver value to providers across their lifecycles
- Identify, build, and implement cross-functional programs with the support of our Revenue Operations team
- Track and monitor Provider NPS and lead cross-functional efforts to improve overall provider sentiment
Application process
- Please upload your resume in PDF format
- Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding which supports the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Was a Venture Fellow at Harvard Innovation Labs (Harvard University).
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