Technical Solutions Engineer, ZoomInfo
$110.4-151.8k
2-4 days a week in office
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$110.4-151.8k
2-4 days a week in office
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- Bachelor's degree in Computer Science, Software Engineering, or related field
- 5+ years in technical support, solutions engineering, or software development
- Strong troubleshooting skills in SaaS platforms, APIs, and cloud applications
- Hands-on experience with SQL, scripting (Python, JavaScript), and REST APIs
- Knowledge of networking, authentication (OAuth, SAML, SSO), and data integrations
- Strong communication and problem-solving mindset in a fast-paced environment
What the job involves
- As a Technical Solutions Engineer, you’ll play a vital role in enhancing customer experiences with ZoomInfo’s cutting-edge products, including Copilot
- You’ll tackle complex technical challenges (L3 support), develop automation tools, and collaborate with Engineering, L2 Support, and Product teams to improve platform stability and performance
- Troubleshoot & Resolve – Diagnose and resolve complex technical issues (L3 support) across ZoomInfo’s platform
- Collaborate with Engineering – Work closely with EngDev to debug and enhance product stability
- Automate & Optimize – Build internal tools and automate processes to improve efficiency
- Customer Advocacy – Partner with Sales and Customer Success to design tailored solutions
- Knowledge Sharing – Maintain technical documentation and best practices
- Product Influence – Provide insights to shape product enhancements and features
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
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