Staff Artificial Intelligence Engineer, ServiceTitan
$202-270.2k
+ Bonus + Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$202-270.2k
+ Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 8+ years of experience writing production-level code in Python
- 3+ years of experience designing, deploying, and maintaining high-volume, low-latency production AI/ML systems, specifically Conversational AI models, ASR/TTS engines, or real-time NLP systems
- Deep expertise in designing and deploying large-scale, fault-tolerant AI inference services and distributed systems to support real-time voice agents
- Strong understanding of the Conversational AI and Machine Learning project lifecycle
- Advanced knowledge of Machine Learning methods and algorithms across traditional ML methods and Deep Learning theory and techniques
- Expertise in leveraging and orchestrating Foundational Models using tools like LangChain, LangGraph, or equivalent frameworks, including state-of-the-art prompting, agent design, and RAG (Retrieval-Augmented Generation) techniques
- Experience with Reinforcement Learning (RL) techniques and implementing Continuous Learning/Online Optimization systems for production
- Experience with deep learning frameworks (PyTorch, TensorFlow) and NLP/Speech-focused libraries (e.g., Hugging Face Transformers, DeepSpeech, Kaldi/ESPnet)
- Expert-level knowledge of data storage and analytics technologies (SQL Server, PostGreSQL, Redshift, Snowflake)
- Extensive experience with public cloud environments such as Azure or AWS, including security, cost management, and cloud-native architecture
- Proven ability to architect solutions using microservices and asynchronous messaging technologies like Kafka, Azure ServiceBus, etc. (critical for high-volume, real-time interactions)
- Experience with serverless architecture (Azure Functions, AWS Lambda, etc.)
- Experience with Azure Cognitive Services (Speech/Bot Service) or similar cloud-based AI offerings is a significant plus
- Expert command of Git, unit testing, debugging, profiling, and modern SDLC tools
- Demonstrated ability to provide technical leadership and operate effectively in a fast-paced environment with a globally distributed team
What the job involves
- In this senior and highly influential position, you will drive the development of our cutting-edge AI Voice Agents and conversational systems
- You will act as the primary technical leader for the product, navigating ambiguity and delivering robust, scalable solutions that redefine customer experiences
- You will engage with leadership across engineering, infrastructure, data science, and product growth
- We build for perfection, use Python and the most modern tools on Azure Cloud, have an amazing culture, and love to solve complex, real-time problems
- Contribute significantly to the technical roadmap for the AI Voice Agent system and ensure execution aligns with product and business goals
- Serve as the technical lead and subject matter expert for critical projects, actively mentoring and guiding engineers on best practices in AIOps, LLMOps, system design, and implementation excellence
- Collaborate with product teams to integrate and operationalize Foundational Models (like LLMs) and specialized speech models into production, focusing on high-volume, low-latency API usage, cost-efficiency, and resilience
- Drive execution for complex, cross-functional projects, proactively identifying and resolving technical blockers in infrastructure, deployment, and real-time performance optimization
- Communicate effectively with executives, product managers, customers, and partners, translating complex technical challenges into clear implementation plans and strategic recommendations
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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