IT Support Specialist, Imperva
CA$58-70k
Comprehensive digital security
Job no longer available
Comprehensive digital security
1001+ employees
Job no longer available
CA$58-70k
1001+ employees
Company mission
To protect customers from cyber attacks through all stages of their digital transformation.
Role
Who you are
- 3-5 years of experience in a technical role providing remote support in a technical Helpdesk environment, with a track record of achieving productivity goals
- Experience with training and mentoring junior team members
- Excellent verbal and written communications skills
- Extensive knowledge of PC/Mac/Linux computer hardware, software, peripherals, and operating systems
- Possess the ability to react quickly to issues and develop both short and long-term solutions
- Excellent time management skills and ability to multi-task, prioritize, and has a high attention to details
- Extensive knowledge of supporting: Windows 10, MacOS, Microsoft365, Zoom, Slack, G-Suite, Active Directory, Azure AD, SCCM, InTune, Jamf
- ITIL Foundation, A+ and Network+ Certification (preferred)
What the job involves
- Imperva a Thales Company is looking for an exceptional Helpdesk Engineer to join the Global IT Team
- In this role you will be working in a fast passed environment by providing efficient, first line support in-person or virtually, through remote control software and/or over the phone to users located throughout the globe
- Provide tier 1 support to Imperva's worldwide employees on all IT matters (system, network, accounts, etc.)
- Help build and maintain laptops for the Imperva global workforce
- Take ownership of requests, incidents and problems originating from direct calls, Helpdesk tickets and self-service tickets
- Collaborate and execute the delivery of Imperva onboarding and offboarding; includes account administration, desktop/laptop automation and installation, network access and other IT tasks
- Coordinate services and support with the other members of the global Helpdesk team
- Manage and coordinate urgent and complicated support issues
- Determine root cause of issues and communicate appropriately to internal customers
- Provide backup support as needed to support business demands including on-call rotation availability
- Create and maintain IT Self-Help (end user) and Helpdesk (internal) specific process documentation
Our take
As cyber threat increases, companies must continuously invest in cyber security technologies, and may require protection from multiple sources to protect their whole systems. Imperva delivers a comprehensive digital security solution, innovating alongside evolving cyberthreat to ensure complete protection from a single source.
Many companies deliver cybersecurity solutions, but these are often focussed on protecting one type of data, or one part of a system. Imperva, on the other hand, handles security across cloud, hybrid and on-prem environments, and its unified security platform allows clients to manage complex and automated cyber risks in one place. Additionally, its solutions are easy to onboard, making them attractive to growing companies.
Imperva has acquired several cyber-security technology companies that has helped the company move forward, expand market awareness, and accelerate innovation. These include jSonar, which focuses on data security, and CloudVector, an API security company. Imperva continues to release products to tackle emerging cyberthreats, and in 2022 earned the SC Media Trust Award for Data Security.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2008
$20m
SERIES D
May 2006
$17m
SERIES C
Total funding: $49m
Company benefits
- Work from home opportunities
- Flexible time off
Company HQ
South San Mateo, San Mateo, CA
Leadership
Pam Murphy
(CEO)Board Member at MeridianLink and at Rockwell Automation. Former COO at Infor. Previously worked at Oracle Coorporation.
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