Enterprise Account Manager, Zipline
$110-140k
More information about location
Transforming the way goods move
Open for applications
Transforming the way goods move
1001+ employees
Open for applications
$110-140k
More information about location
1001+ employees
Company mission
To open up access to emergency medical care to everyone in the world.
Role
Who you are
- Our ideal candidate for this role is customer obsessed and deeply curious. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution
- Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment
- 5+ years of experience in enterprise account management, consulting, program management, or operations
- Ownership: demonstrated experience owning the design, implementation and optimization of initiatives and action plans internally, as well as experience leading and driving cross-functional accountability
- Analytical prowess: the ability to quickly analyze complex requests and assess actionability; comfort using data to drive decision making
- Excellent communication skills: a demonstrated track record of building internal relationships quickly, sharing information across functions as needed, and explaining complex topics to internal and external stakeholders
- Authenticity: direct communication, and strong empathy for customers
- Professionalism: the ability to own external relationships with c-suite enterprise stakeholders and synthesize information for executive audiences
- Start-up mentality: an inquisitive, agile, and challenge-focused mind coupled with comfort navigating ambiguous and/or uncertain environments. Enjoyment building and thinking multiple steps ahead
- Strong attention to detail: an ability to hone in on the smallest details
- Must be eligible to work in the US
What the job involves
- Zipline is building the future and as an Enterprise Account Manager you will ensure that our amazing technology delivers incredible outcomes for our customers
- In this role you will own relationships with Zipline’s key strategic customers
- You will develop a deep understanding of their business models and operations that will enable you to identify how Zipine can help them revolutionize their businesses
- You will then collaborate closely with our internal operations teams to ensure that Zipline delivers results that exceed their expectations
- Finally, you will provide key insights on what new features and capabilities will deliver the biggest impact for our customers, communicating cross-functionally with Engineering, New Deployments, Customer Platforms, Marketing and others
- Collaborate with Zipline’s customers to identify their business objectives, understand their goals, and develop strategies that align with their needs
- Work cross-functionally to launch and expand Zipline’s service to customers, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
- Establish regular communication with customers, lead quarterly business reviews, and maintain engagement through other touchpoints
- Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
- Proactively engage with customer stakeholders to build long-lasting trust
- Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
Our take
Zipline is transforming the way goods move by creating the first logistics system that serves all humans equally via a drone delivery service. As the first emergency drone logistics operation, Zipline is fundamentally changing how we transport emergency medical supplies and has expanded into commercial deliveries. It's partnered with several major companies, including Walmart.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. It is also aiming to start commercial deliveries to individual households in the near future. With big companies such as Amazon and Walmart examining “instant” delivery options, Zipline has a proven track record and the equipment and logistics in place to provide such services. 2023 funding pushed Zipline's valuation to a staggering $4.2 billion, indicating a bright future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2023
$330m
SERIES F
Jul 2021
$250m
SERIES E
Total funding: $813.7m
Company benefits
- Generous parental leave
- Generous vacation policy
- Monthly wellness stipend
- Monthly team events
- Healthcare, vision, and dental
- Healthy, delicious meals and snacks
- Dog-friendly offices
Company values
- Customer obsession - The standard of care
- Ownership - Getting the job done
- Transparency - Breeds trust
- Continuous improvement - Tackling hard problems
- Serve Your Species - Empowering one another
Company HQ
South San Francisco, CA
Articles
Leadership
Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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